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Veriforce

SaaS platform for contractor risk management

Customer Service Specialist - General Support

Customer SupportConfirmed live in the last 24 hours
Full-timeMontreal, QC, CanadaNo salary listedHybrid

About the Job

Requirements

  • A secondary school diploma is required.
  • At least six months of customer service experience is required.
  • Excellent spoken and written French and English are required.
  • Proficiency with computer tools and the ability to learn new software quickly are required.
  • Strong oral and written communication skills are required.

Responsibilities

  • Respond to incoming calls, emails, and tickets from SafeContractor users, including inquiries about the CMS and LMS modules.
  • Analyze requests and guide users in using the various modules of the software suite.
  • Process requests received through ODOO and follow up diligently.
  • Provide first-line technical support to users.
  • Guide contractors through their online training and answer their questions.
  • Explain to users the process for meeting the requirements of a client organization.
  • Respond to the needs of internal teams, including accounting, information technology, and other relevant departments.
  • Work with the IT team to analyze new features and resolve technical issues.
  • Handle urgent calls during working hours, including calls related to the AT module and gate links.
  • Support customer service team members and answer their questions as needed.
  • Help onboard and support new team members.
  • Participate in weekly department meetings and interdepartmental meetings.
  • Contribute to department objectives based on established performance indicators.
  • Perform other related customer service duties.

Desired Qualifications

  • Knowledge of a third language is an asset.
  • Demonstrated patience, active listening, and a problem-solving approach are desired.
  • Ability to work quickly and independently, with strong organizational skills, is desired.
  • Ability to manage stress, priorities, and a high volume of requests is desired.
  • Reliability, punctuality, and consistent attendance are desired.
  • Teamwork and the ability to collaborate across departments are desired.
  • Adaptability and openness to change are desired.

About the Company

Veriforce

SaaS platform for contractor risk management

Veriforce provides a subscription-based SaaS platform for managing supply chain risk and contractor compliance in high-hazard industries. Its VeriforceONE product centralizes the contractor lifecycle—from onboarding and prequalification to safety training, worksite access control, and ongoing compliance monitoring—using real-time data and predictive analytics to reduce risk. The company differentiates itself with a global network of over 1,300 hiring clients and 90,000+ contractors across 140+ countries, plus an integrated suite that includes operator qualifications (OQ) training and qualification management built into one platform and a history of strategic acquisitions. Its goal is to help organizations meet regulatory and client requirements, ensure contractor safety, and minimize third-party risk through end-to-end visibility and controls across the contractor ecosystem.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
The Woodlands, TX
Founded
2001

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