Experience Lead

Job Description

The Experience Lead is the standard-bearer of the club floor — a highly visible, service-obsessed operator who keeps the fitness floor immaculate, safe, and unmistakably Equinox. Blending operational precision with anticipatory hospitality, this role elevates the member experience at every touchpoint, protects the club environment, and drives ancillary revenue through educated, service-based engagement. 

RESPONSIBILITIES 

• Maintain immaculate fitness floor standards through continuous re-racking, organization, cleaning protocols, and equipment presentation 

• Conduct daily equipment checks and complete opening and closing checklists; escalate maintenance needs promptly 

• Maintain a constant, active floor presence — monitoring usage and staying ahead of member needs 

• Support front desk and facilitate seamless group fitness class transitions as needed (concierging) 

• Maintain current CPR/AED certification and serve as the on-floor first responder for medical incidents and emergencies 

• Ensure full adherence to LPMS and all company safety standards, addressing member conduct proactively and professionally 

• Deliver a warm, personalized, white-glove experience for every member, with special attention to first-time members 

• Engage members proactively, building relationships that drive retention and address poor member behavior 

• Promote and assist in booking Equifit sessions, Spa services, and Pilates through educated, service-based selling 

• Maintain sharp knowledge of current offerings, pricing, and promotions 

Qualifications

Qualifications 

• Genuine passion for health, fitness, and hospitality 

• Strong interpersonal and communication skills 

• Ability to multitask in a fast-paced, high-touch environment 

• Proven ability to engage members and influence behavior with professionalism 

• CPR/AED certification, or willingness to obtain upon hire 

• Flexible availability, including early mornings, evenings, weekends, and holidays 

• Minimum of 1 year in customer service or related experience 

• Reliable, professional, computer literate, energetic, and friendly 

ESSENTIAL PHYSICAL REQUIREMENTS  

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height 

• Must be able to perform pushing, pulling and lifting up to 50lbs at a time 

Pay Transparency: $18.00 per hour

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.