Clinical Operations Liaison

ABOUT US

At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

We’re building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we’re rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel.

We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.

ABOUT THE ROLE

We are growing rapidly and are looking for a Clinical Operations Liaison to support our clinical leaders as we scale our field operations and clinical teams. You’ll be the connective thread between our NPs and Sprinters (our clinician field staff) and the operational systems that keep them paid, trained, and compliant — handling workforce tracking, payroll compliance follow-up, documentation review, and reporting so clinical leadership can stay focused on patient care, clinical support, and clinical oversight.

We’re not just looking for someone to execute a checklist. As we scale, we want someone who notices where a workflow is clunky, a tracker is out of date, or a process could run smoother — and speaks up about it. You’ll have real opportunities to help shape how these processes evolve.

This is a remote full-time temporary position. This role reports to the Director of Quality & Training.

KEY RESPONSIBILITIES

Workforce & Payroll Compliance

• Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions

• Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close

• Validate weekly mileage and hours are submitted in accordance with policy and protocols

• Review and abstract supporting documentation for mileage and time submissions

• Approve expenses within set parameters

• Data pulls and tracking for peer audits, bonus incentives

• Deliver a weekly exception report to each manager — escalations only, with full documentation

• Other duties as assigned

Workforce Operations & Reporting

• Maintain clinical employee attendance, call-off, and workforce planning trackers

• Track training completion in Sprinter University and annual compliance for clinical teams

• Prepare weekly and monthly operational reports for your assigned clinical area

• Support logistical planning for workforce

• Maintain dashboards, trackers, and workforce metrics

• Other duties as assigned

Escalation & Program Support

• Manage administrative escalation trackers and ensure timely follow-up on open items

• Route non-clinical operational issues to appropriate teams

• Maintain SOPs, workflows, and operational documentation

• Track project milestones and action items; support new workflow launches as directed by the In-Home Director

Compliance & Quality

• Participate in internal audits; identify documentation gaps and recommend process improvements

• Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager

• Maintain confidentiality and adhere to all HIPAA and compliance standards

YOU’LL LOVE THIS JOB IF

• You take pride in accuracy and integrity, finding satisfaction in getting every detail right

• You’re motivated by mission as much as metrics — knowing your work directly supports better access to preventive and chronic care for patients nationwide

• You thrive in a tech-forward, fast-growing environment where innovation and continuous improvement are part of the daily rhythm

• You enjoy working independently in a remote setting while staying connected to a collaborative, purpose-driven team

• You’re naturally curious, proactive, and eager to contribute feedback and shape evolving processes

• Most of all, you value flexibility, accountability, and being part of a company that’s reimagining how healthcare reaches people where they are

ABOUT YOU

You will thrive at Sprinter Health if you have:

• A desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business

• Flexibility, humility, and a sense of humor

• Excitement for working in a fast-paced, high-growth environment

Experience and Skills:

• 2+ years in an operations, coordination, or administrative support role

• Experience managing multiple workflows, trackers, or reports simultaneously

• 2+ years of demonstrated success identifying and implementing AI-driven solutions to optimized workflows and improve operational success

• Comfortable working independently and remotely with minimal day-to-day direction

• Strong communication and problem-solving skills

• Proficient in EHR systems and Google tools

• Reliable internet connection and dedicated, secure workspace

• Available to work CST or PST hours

Preferred:

• Experience in healthcare operations, medical group administration, or home health/home care

• Familiarity with multi-state payroll or leave compliance

• Experience supporting a distributed or regional field team

• Prior use of Rippling or a similar HRIS platform

THIS ROLE DOES NOT INCLUDE

• Disciplinary action or performance management

• Clinical, patient-facing, or care coordination responsibilities

TECHNOLOGIES WE USE

• Slack

• Google Suite (Docs, Slides, Sheets)

• Rippling or similar HRIS platform

The compensation range for this position is $65,000–$75,000 annualized + benefits. Within the range, individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training.

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.