Manager Operations

Job Description

• Managing the full operations end to end (team operations, inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).

• Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry). 

• Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level. 

• Property / Asset management: Proper management of the property and facility, plus asset management and tracking. 

• Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.  

• Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc. 

• Managing Productivity, work standards, and development of store staff. 

• Monitoring and managing the store costs VS budget for the section. 

• Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level). 

• Monitoring financial and operational performance of each store and initiating required actions for improvement. 

• Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly. 

• Developing action plans with the department manager to address weak areas in need of improvement. 

• Instituting training and developmental programs for staff and monitoring effective implementation.

• Monitoring product range availability according to selected store product range. 

• Develop preventive and regular maintenance plans

Qualifications

• You have at least 7+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers, in an international setting. If you have worked for a fulfilment, e-commerce, FMCG retail business it is a plus.

• You have built teams and led cross-functional projects at scale.

• You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.

• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.

• You are someone energized by the unknown and look forward to learning each day on the job.

• You have excellent analytical and communication skills, and always like to be hands-on with several tools.

• Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.

• Language skills: Fluent English and Arabic would be highly advantageou

Additional Information