Room Service & Events Server

Room Service & Events Server (Part - Time) [Casual]

The London EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Position Summary

The Room Service & Events Server is responsible for delivering a five-star luxury lifestyle guest service experience through the provision of room service, event service, and food and beverage operations. This role supports breakfast, coffee breaks, lunches, dinners, receptions, and in-room dining while ensuring exceptional guest satisfaction, operational excellence, and adherence to brand standards. 

What you'll do

• Deliver exceptional room service and event dining experiences while maintaining luxury hospitality standards. 
• Serve food and alcoholic and non-alcoholic beverages accurately and professionally across event spaces and guest rooms. 
• Prepare service areas and inspect the cleanliness and presentation of china, glassware, silverware, and equipment prior to service. 
• Communicate guest requests, dietary requirements, allergies, and special instructions to the kitchen team. 
• Set up event spaces, buffet stations, and room service tray tables in accordance with brand standards and event requirements. 
• Monitor guest satisfaction, respond to concerns proactively, and provide personalised service that builds guest loyalty. 
• Process guest payments accurately while complying with cash handling and credit card procedures. 
• Complete opening and closing duties, including cleaning, restocking, equipment storage, and maintaining service areas. 

What you'll bring

• High school diploma or G.E.D. equivalent. 
• Minimum of 2 years' related Food & Beverage, banqueting, events, restaurant, or room service experience. 
• Strong customer service orientation and guest engagement skills. 
• Excellent verbal communication and listening skills. 
• Ability to work effectively within a team-oriented environment. 
• Knowledge of food and beverage service standards, including responsible alcohol service practices. 
• Ability to manage multiple priorities while maintaining attention to detail and service quality. 
• Professional appearance, integrity, dependability, and adaptability in a fast-paced environment. 
• Ability to stand, walk, lift, carry, bend, and perform physical duties throughout a shift. 
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide. 
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.
• Our award-winning culture
• Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
• Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): GBP 14.25 Hourly Salary