Full-Time
WW RCC Workforce Operations Analyst
Confirmed live in the last 24 hours
Apple
10,001+ employees
Designs and sells consumer electronics and software
No salary listed
Senior
Austin, TX, USA
- Minimum 5 years' experience in Contact Center Operations or Workforce Scheduling and Planning in a contact center
- 3 years experience of project management, including leading multiple projects and meeting deadlines, project goals, etc.
- Ability to influence partner and boundary teams through collaboration and data analysis
- Experience directly working with Aspect/Alvaria eWFM, Tableau, Excel, and presentation software
- Self-motivated, able to prioritize tasks and resolve issues independently
- Developing and deploying end to end Workforce processes
- Work cross functionally with multiple teams to devise solutions to optimize our capacity meet our customer needs
- Strive to find short term and long-term solutions that balance people, customer experience, and financial aspects
- Provide insights, observations, and recommendations to help improve workforce processes
- Lead project management and process improvement initiatives
- Complete ad hoc analysis as requested by leadership
- Work with global partners to implement tracking and dashboards to facilitate ease of data management display
- Excellent analytical and time management skills with ability and willingness to continue learning
- Innovative, able to propose creative solutions
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Multi-channel support experience - including simultaneous chats, email, phone and back office ticketing systems
Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for easy interaction between hardware and software. Apple aims to enhance customer loyalty and sustainability through initiatives like the Apple Card, which offers cash back on purchases, and a trade-in program that encourages recycling of old devices. The company's goal is to maintain its leadership in the technology market by continuously improving its product offerings and expanding its services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's AI wearables can expand market reach and enhance user experience.
- The Apple C2 chipset aims to improve performance and reduce costs.
- Apple's clean energy initiatives enhance brand reputation among environmentally conscious consumers.
What critics are saying
- Apple Arcade's profitability issues could impact service revenue growth.
- AI wearable smartwatches may raise privacy concerns affecting adoption rates.
- Transition to USB-C accessories may lead to consumer dissatisfaction.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience.
- Apple's focus on spatial computing enhances user interaction and immersive experiences.
- Apple's trade-in program supports sustainability and customer loyalty.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan
Company News
Apple reveals AirPods Max update featuring lossless Audio support.
Apple launches clean energy initiative in China.
Following today's announcement of Lossless audio and Personalized Spatial Audio for the AirPods Max, Apple today released a USB-C to 3.5mm audio cable.
Apple is developing upcoming Apple Watch models with integrated cameras to enhance AI capabilities.
Overall, Apple's efforts to become carbon neutral have won it a UN Climate Action award, and the company's Lisa Jackson has been honored for her work in the field.