Full-Time
WW RCC Workforce Operations Analyst
Confirmed live in the last 24 hours
Apple
10,001+ employees
Designs and sells consumer electronics and software
Senior
Austin, TX, USA
You match the following Apple's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Minimum 5 years' experience in Contact Center Operations or Workforce Scheduling and Planning in a contact center
- 3 years experience of project management, including leading multiple projects and meeting deadlines, project goals, etc.
- Ability to influence partner and boundary teams through collaboration and data analysis
- Experience directly working with Aspect/Alvaria eWFM, Tableau, Excel, and presentation software
- Self-motivated, able to prioritize tasks and resolve issues independently
- Developing and deploying end to end Workforce processes
- Work cross functionally with multiple teams to devise solutions to optimize our capacity meet our customer needs
- Strive to find short term and long-term solutions that balance people, customer experience, and financial aspects
- Provide insights, observations, and recommendations to help improve workforce processes
- Lead project management and process improvement initiatives
- Complete ad hoc analysis as requested by leadership
- Work with global partners to implement tracking and dashboards to facilitate ease of data management display
- Excellent analytical and time management skills with ability and willingness to continue learning
- Innovative, able to propose creative solutions
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Multi-channel support experience - including simultaneous chats, email, phone and back office ticketing systems
Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Apple's products work together seamlessly, providing users with a cohesive experience across devices. This integration is a key differentiator from competitors, as it allows for easy interaction between hardware and software. Apple aims to enhance customer loyalty and sustainability through initiatives like the Apple Card, which offers cash back on purchases, and a trade-in program for old devices. The company's goal is to continue leading the technology market by delivering high-quality products and innovative services that meet the needs of individual consumers, businesses, and educational institutions.
Company Size
10,001+
Company Stage
IPO
Total Funding
$619.1K
Headquarters
Cupertino, California
Founded
1976
Simplify's Take
What believers are saying
- Apple's focus on spatial computing aligns with growing AR and VR interest.
- 5G adoption globally presents opportunities for Apple's 5G-enabled devices.
- Apple's custom silicon development enhances performance and supply chain control.
What critics are saying
- Spotify's HiFi service could impact Apple Music's subscriber growth.
- Oppo's AirDrop-like feature may challenge Apple's device connectivity edge.
- Apple's humanoid robot project faces competition from Tesla's Optimus.
What makes Apple unique
- Apple's integrated hardware and software create a seamless user experience across devices.
- The Apple Card enhances customer loyalty with up to 3% Daily Cash back.
- Apple's trade-in program supports sustainability and incentivizes device upgrades.
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Benefits
Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Performance Bonus
Relocation Assistance
Employee Stock Purchase Plan
Company News
Apple just announced their latest addition to the iPhone 16 lineup named 16e.
Apple is also rumored to introduce a new smart home device, potentially a HomePod with a display, designed to compete with the Amazon Echo Show and Google Nest Hub.
TW), the world's largest contract electronics maker and a major supplier to Apple (AAPL.O) and Nvidia (NVDA.O), said in November one of its subsidiaries had spent $33 million to acquire land and factory buildings in Harris County, Texas.
After nearly four years of anticipation, Spotify is preparing to launch its high-fidelity (HiFi) audio streaming service, taking aim at competitors like Amazon Music, Apple Music, and Tidal.
PAFF announces winners of 2025 film festival at Awards Brunch presented by Apple TV+.