Marriott International

Manages and franchises hotels around the world

Guest Experience Coordinator

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDoha, QatarNo salary listedIn-person

About the Job

Requirements

Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is preferred.
Two years of experience in guest services, front desk, or a related Sales area is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to read and visually verify information in a variety of formats.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Ability to stand, sit, or walk for an extended period.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to speak clearly and professionally and answer telephones using appropriate etiquette.
Ability to maintain a clean and professional uniform and personal appearance and to maintain confidentiality of proprietary information.

Responsibilities

Support Reception Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations as part of the Guest Services Department and Sales and Marketing Operation.
Generate business travel leads and facilitate customer service events and promotions that drive loyalty and market share in the business travel segment.
Research and follow up on referrals to support a cost-effective gifting process.
Promote awareness of the brand image internally and externally.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Develop and maintain positive working relationships with others and listen and respond appropriately to other employees’ concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested.

POSITION SUMMARY

Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s frequent Rewards Elite member guests. Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the business travel segment. Assist with research and follow up on referrals to ensure cost-effective gifting process. Promote awareness of brand image internally and externally.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Related Work Experience: 2 years’ experience in a guest services, front desk, or related Sales area.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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