Golf Steward

Overview

The Golf Steward’s role at Terranea Resort is an opportunity for an individual to be integrally involved in the operation of a 9-hole par-3 golf course within the only oceanfront destination resort in Los Angeles. In addition to the 9-holes, a full short-game practice area, and a full stocked Golf House will provide an ideal environment for our guests to enjoy a one of a kind golf experience. The golf operations team will interact and collaborate closely with other recreation and service departments of the resort.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of Golf Course management system and manual procedures.
• Set up and organize work areas with designated supplies/equipment, forms and resource materials; report shortages to supervisor.
• Be familiar with all hotel golf packages, promotions, prices and rates.
• Perform Opening and Closing Procedures.
• Assist with other Golf job functions as assigned.
• Document maintenance needs on any equipment essential to your job and/or the guest experience and submit to Manager or Supervisor.

Additional Duties & Responsibilities:

• Greet Guests.
• Prepare Morning Set Up.
• Maintain Tee Sheet and Daily Log.
• Monitor and Maintain Course Safety.
• Maintain Course Rules and Regulations, ensure our guests are following proper golf etiquette and appropriately educate guests as needed.
• Monitor Speed of Play.
• Greet and coordinate all tee times and proper flow off of the first tee according to daily tee sheet.
• Assure guests are informed of all information necessary to enjoy the golf course.
• Issue Walking Carts, review operational use with guest.
• Issue Rental Equipment, as requested.
• Process Return of Rental Equipment.
• Inventory Rental Items.
• Monitor and maintain cleanliness of practice facility and Lesson areas.
• Ensure all practice areas have ample supply of golf balls for instruction and guest use.
• Accept Returned Walking Carts and rental clubs.
• Maintain Walking Cart and Rental Club Maintenance.

Qualifications

• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow up.
• Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
• Ability to follow directions thoroughly.
• Ability to understand guest’s service needs.
• Ability to work cohesively with co-workers as part of a team.
• Ability to work with minimal supervision.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Exert physical effort in lifting up to 50 pounds
• Endure various physical movements throughout the work areas.
• Remain on feet for entire work shifts.
• Remain in stationary position throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Capable of multi-tasking during extremely busy environment and interacting with multiple guests.

Experience, Education, & Licensure:

• High School Diploma.
• Prior Guest Service experience preferred.
• Prior experience in a golf environment preferred but not required.
• Knowledge of the game of golf and basic operation of a golf course preferred.
• Experience in Hospitality Industry in similar position.

Compensation

Base Pay Start Rate $19.72/ Hr.

Compensation: 19.72 to N/A (USD)