Passenger Services Supervisor

Position Responsibilities:

• Oversees all aspects of passenger operations including manifesting passengers, sharing flight movement information via e-mail and public displays, checking passengers in for flights, and coordinating passenger transportation.

• Trains Passenger Services Representatives on all aspects of passenger processing and advanced use of Pipeline software.

• Supervises and evaluates employees' performance throughout the season andis responsible forend-of-season employee evaluations.

• Oversees the manifesting of passengers between McMurdo and Christchurch, NZ, South Pole Station, and various Field Camp locations.

• Coordinates with ATO Manager to manage passenger numbers on all flights and coordinates the prioritization of passengers, when necessary.

• Coordinates South Pole passenger movements with South Pole Station management.

• Interfaces with all USAP organizations and Antarctica New Zealand (AntNZ) personnel to troubleshoot issues related to passenger manifests or transport.

• Interacts with the National Science Foundation (NSF), military, and other agency officials, via e-mail, over the telephone and in person, in a professional and tactful manner.

• Coordinates with the Antarctica Support Contract (ASC) Area Director, USAF, andMedicalpersonnelregardingmedevac passenger flight requirements.

• Coordinates with the NSF Station Manager and/or NSF Representative and other agency/international program (Research Ships, Italian Antarctic Program, Australian Antarctic Division andAntNZ) coordinators todeterminepassenger priorities.

• Coordinates with the NSF Administrative CoordinatorregardingDistinguished Visitor schedules and transport.

• Ensures the successful redeployment of all ASC, military, NSF, grantee, and contracted agency personnel (approximately 1,300 people per season).

• Schedules andfacilitatesredeployment meetings for all ASC personnel, including coordinating the participation of other departments.

• Oversees theaccurateandtimelydistribution of Advanced Passenger Advisory and Departure/Return Message e-mails via USAP listserv.

• Constantly coordinates with Christchurch Travel office personnelregardingflight information and redeploying personnel travel preferences.

• Conducts daily coordination with Shuttles Supervisor for the movement of passengers to and from the airfields, including providing updates of schedule or passenger changes.

• RepresentsATOregardingPipeline software issues and is the Point of Contact (POC) at McMurdo Station for Pipeline questions.

• Handles confidential matters (i.e.personnel actions, medevac, management reports, personal travel information, etc.)in accordance withASC policy.

• Communicates professionally, both orally and in writing, with subordinates to relay all information needed to successfully perform their duties. This includes, but is not limited to, staff meetings, performance appraisals, job requirements, division metrics, projects, Quality Standard Procedures, and safety practices.

• Communicates via two-way radioin accordance withprescribed procedures and proper radio etiquette.

• Reviews and updates departmental procedures.

• Responsible formaintaininga safe workplace and ensuring that safety is the highest priority in the workplace.

• Performs other duties asrequired.

Required Education, Experience, Certificates and Licenses:

• High School diploma orGED

• A minimum of four years administrative experience, preferably in Antarctic Terminal Operations or a comparable position. 

• At least oneof the fouryears’ experience must have been in a supervisory role.

Expected Skills and Competencies:

• Advanced computer skills and knowledge of Microsoft OfficeSuite (Word, Excel, Outlook)

• Ability to work effectively in a team environment.

Preferred:

• BS/BA degree preferred.

• Proficiencywith widely distributed travel or transportation databases used to track passenger movements.

Physical and/or Other Requirements:

• Willingness and ability to deploy to Antarctica for extended periods 

• Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

• Successful completion of drug screening and background check required by employer

• Successful completion of Federal Background Check required by the NSF

• Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position. 

• Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position. 

• Mustparticipatein community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safetyobjectives. 

• Valid Driver’s License issued in the United States

• No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain andmaintainfacility credentials/authorization. Note: US Citizenship isrequiredfor facility credentials/authorization at this work location.

Safety- Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing andmaintaininga safe work environment. Asappropriate, each employeeis responsible forcompleting all training requirements and fulfilling all self-aid/buddyaid responsibilities,participatingin emergency response tasks, and serving on safety committees and teams.

Quality- Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations.Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance- Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policiespertaining tojob.