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Wing Assistant

Subscription-based virtual assistant services for businesses

Technical Support Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in IndiaNo salary listed

About the Job

Requirements

  • At least 1 year of proven experience as a Technical Support Representative.
  • Excellent written and verbal English communication skills.
  • Strong phone, email, and instant messaging communication skills.
  • Organizational and time management skills.
  • Familiarity with current technologies, including desktop sharing, cloud services, customer relationship management (CRM), and voice over Internet protocol (VoIP).
  • Experience with word-processing software and spreadsheets, such as Microsoft Office.
  • Knowledge of online calendars and scheduling, such as Google Calendar.
  • Ability to work a graveyard shift.
  • A USB headset with noise cancellation, a working webcam, and main and backup computers with at least a 1.8 GHz processor and 4 GB of RAM.
  • A main wired internet connection of at least 25 Mbps and a backup internet connection of at least 10 Mbps.
  • Applicants must be located in India.

Responsibilities

  • Troubleshoot information technology issues, such as login problems, password resets, and remote access tracker issues.
  • Provide technical support by phone, email, and chat.
  • Help provide, update, and regularly send invoices.
  • Guide customers through the initial stages of interacting with the platform or product.
  • Assist with customer onboarding by creating walkthrough workflows and frequently asked questions.
  • Document customer interactions in the customer relationship management system and keep records up to date.
  • Use the client's ticket system to track service requests and customer feedback.

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size
1,001-5,000
Company stage
Seed
Total funding
$2.2M
Headquarters
Berkeley, CA
Founded
2018

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