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Manulife taps former wealth management marketer for global C-suite role. Manulife's customer experience strategy gets a new architect as Sarah Chapman steps up from within Manulife Financial Corporation has named Sarah Chapman as Global Chief Marketing and Customer Experience Officer, effective January 1, 2027, elevating an internal leader to one of its most senior executive positions as the Toronto-based financial services firm continues to reshape its global brand and client strategy. Chapman will report to Phil Witherington, President and Chief Executive Officer, and join Manulife's Executive Leadership Team. She will take responsibility for brand, marketing, and enterprise customer experience across the company's international operations, which serve more than 37 million customers in markets spanning Canada, Asia, and Europe. The appointment comes as Manulife enters a period of accelerating transformation, with the firm placing growing emphasis on digital delivery and personalised client engagement. A promotion built on succession planning. Chapman currently serves as Chief Marketing Officer for Manulife Canada and leads the company's global Digital, Customer Centricity and Sustainability agendas. She previously held the role of Chief Marketing Officer for Manulife Wealth and Asset Management, giving her direct exposure to the retail advice and investment management channels that matter most to advisors and planners working within the Manulife ecosystem. Witherington described the move as evidence of internal succession planning, noting that Chapman's appointment "reflects the strength of our internal talent pipeline." Her remit will span marketing strategy, brand stewardship, digital, analytics, customer experience, and sustainability, an unusually broad mandate that underscores the weight Manulife is placing on the intersection of marketing and client outcomes. Chapman succeeds Karen Leggett, who will retire from Manulife at the end of 2026, with an overlap structured to enable a smooth leadership transition. What the appointment signals for advisors. Manulife's Canadian wealth operation has been through significant leadership turnover in recent months. As Wealth Professional reported, Manulife Wealth named Lior Valitsky as Chief Operating Officer in August 2026 as part of a broader restructuring of its senior team in a move that came alongside record gross flows and nine per cent earnings growth in Q2 2026. Chapman's elevation to the global executive team suggests the firm is doubling down on a coherent client experience strategy that runs from brand through to the advisor-client relationship. Earlier in 2026, Manulife Wealth appointed Brett Marchand as president and CEOfollowing the departure of Richard McIntyre, a transition that underscored the pace of change at the senior level. Chapman's background in Manulife Wealth and Asset Management means she brings firsthand knowledge of the advisory channel to a role that will shape how the firm communicates with and serves clients in that space. "I'm honoured to take on this role and am excited to help make lives better for more than 37 million customers around the world," Chapman said. "Manulife has an exceptional Global Marketing team, a trusted brand, and a clear commitment to innovation." Internal talent over external search. The decision to promote from within rather than recruiting externally is in keeping with a pattern across Manulife's recent leadership moves. Manulife Wealth & Asset Management filled key Canadian retirement and investment products roles through internal appointments in mid-2026, naming Fraser Wiswell as Head of Canada Retirement following Marchand's elevation to the chief executive role. Chapman's background in sustainability and digital alongside traditional marketing suggests the firm's client experience priorities will remain oriented toward longer-term transformation rather than tactical repositioning. Manulife Financial Corporation trades as MFC on the Toronto, New York, and Philippine stock exchanges. As of the end of 2025, the firm had more than 39,000 employees, over 109,000 agents, and thousands of distribution partners worldwide, according to information provided in Manulife's September 2026 announcement. Have you moved companies or been promoted? Or is there a significant staff change at your firm that you would like featured? Email [email protected] with the details.

Manulife appoints Sarah Chapman as Global Chief Marketing & Customer Experience Officer, joining Executive Leadership Team. Sep 10, 2026, 13:00 ET TORONTO, Sept. 10, 2026 /PRNewswire/ - Manulife has appointed Sarah Chapman as Global Chief Marketing & Customer Experience Officer, effective January 1, 2027, reporting to Phil Witherington, President and Chief Executive Officer, and joining Manulife's Executive Leadership Team. Chapman will lead Manulife's Global Marketing organization, with responsibility for the company's brand, marketing and enterprise customer experience strategies. "Sarah is a proven global leader with deep knowledge of our business, customers and enterprise strategy," said Phil Witherington, President and Chief Executive Officer, Manulife. "Her appointment reflects the strength of our internal talent pipeline and is the result of thoughtful succession planning. I'm confident her strategic perspective, creativity and strong track record of leading transformation will help us build on our momentum, deepen our customer focus and advance Manulife's ambition to be the number one choice for customers." Chapman currently serves as Chief Marketing Officer for Manulife Canada and leads the company's global Digital, Customer Centricity and Sustainability agendas. She previously served as Chief Marketing Officer for Manulife Wealth and Asset Management. Her leadership experience spans marketing strategy, brand, digital, analytics, customer experience and sustainability. "I'm honoured to take on this role and am excited to help make lives better for more than 37 million customers around the world," said Chapman. "Manulife has an exceptional Global Marketing team, a trusted brand, and a clear commitment to innovation. I look forward to building on our strong foundation and working with colleagues across the company to deliver meaningful experiences and impact for our customers." Chapman succeeds Karen Leggett, who will retire from Manulife at the end of this year, providing for a smooth leadership transition. About Manulife Manulife Financial Corporation is a leading international financial services provider, helping customers make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across Canada, Asia and Europe, and primarily as John Hancock in the United States. Through Manulife Wealth & Asset Management, we serve individuals, institutions and retirement-plan members worldwide. At the end of 2025, we had more than 39,000 employees, over 109,000 agents, and thousands of distribution partners, serving more than 36 million customers. We trade as MFC on the Toronto, New York and Philippine stock exchanges and under 945 on the Hong Kong stock exchange. Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com. Media Contact Brittany Straughn Global Chief Communications Officer [email protected] 978-621-9116 SOURCE Manulife Financial Corporation

Manulife Philippines appoints Ganesh Murugesan as Chief Information Officer. Appointment strengthens technology execution and enterprise transformation capabilities to support sustainable growth, operational transformation, and customer experience Manulife Philippines, the local arm of leading international financial services provider Manulife, today announced the appointment of Ganesh Murugesan as Chief Information Officer. He will be part of the company's executive committee. Prior to his appointment, Ganesh served as Head of Delivery for Manulife Philippines and was part of Manulife's Regional Technology team in Hong Kong for the past eight years. During this time, he has played a key role in strengthening delivery capabilities and leading major transformation programs across the region. With nearly 25 years' professional experience, Ganesh draws on a strong track record of shaping and delivering technology solutions that support distribution growth, enable operational transformation, and enhance customer experience across insurers in Asia. "Ganesh brings deep expertise and a strong execution track record that will be critical as we continue to strengthen our technology capabilities and drive transformation across the business," said Rahul Hora, President and Chief Executive Officer, Manulife Philippines. "His regional experience and leadership will help us deliver more seamless, efficient, and customer-focused solutions, supporting our ambition to be the #1 choice for Filipino customers. He will play an important role in connecting our technology priorities more closely to business outcomes, ensuring we deliver consistent, high-quality experiences at scale." "I'm excited to work with colleagues across Manulife Philippines to strengthen execution and technology capabilities that help us deliver better outcomes for our customers, distributors, and colleagues. By investing in our people and transforming our business through AI and innovation, we can improve customer experience, increase speed to market, and accelerate the company's growth ambitions," said Ganesh Murugesan, Chief Information Officer, Manulife Philippines. Manila Republic tells meaningful stories about brands, people, places, and communities. One story at a time.