S

Southwest Airlines

Runs a low-fare airline on US and leisure routes

NOC Daily Ops Analyst

Full-TimeDeadline 10/28/26
$85.3k - $94.8k/yr
Mid
Dallas, TX, USA
In Person
Data & AnalyticsData Analysis
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • Intermediate knowledge of business analysis, process modeling, and redesign.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to visualize data to drive insights using tools such as Microsoft Excel and Tableau.
  • Experience with airline operations and/or operational data sets, tools, systems, and related analytics.
  • Experience breaking down and solving ambiguous problems through quantitative and qualitative analysis.
  • High school diploma or GED.
  • Ability to perform work duties from a limited-space workstation, desk, or office area for extended periods.
  • Ability to communicate and interact with others in English to meet the demands of the job.
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet job demands.
  • Must maintain a well-groomed appearance in accordance with Company appearance standards.
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must be at least 18 years of age.
  • Must comply with Company attendance standards.
  • Ability to work extended hours and varying shift times based on operational needs.
Responsibilities
  • Align on analytical requests, expectations, and priorities.
  • Provide advanced analytical expertise to support Network Operations Control analytical requests, including what-if scenarios, modeling, and data pulls.
  • Develop tools to provide solutions to recurrent analytical requests.
  • Provide additional analytical support to the Disruption Pod and other adjacent groups as needed.
  • Use Southwest’s analytical tools, including optimizers and dashboards, to run what-if scenarios and provide data-backed recommendations.
  • Work with the Planning Team to develop recommendations shared with the Disruption Pod and other day-of stakeholders.
  • Perform descriptive and diagnostic analyses of upcoming flight schedules to identify potential irregular operations events.
  • Align analysis outcomes with adjacent groups and gather their input and feedback to improve future analyses.
  • Support long-term departmental initiatives.
  • Build relationships within the department, with adjacent workgroup stakeholders, and with support departments to share knowledge and lessons learned.
  • Develop an understanding of airline priorities, value drivers, and challenges to translate technical needs to the operational and business teams involved.
  • Support development of new data sources using robust collection processes that ensure data reliability and validity for the analysis objective.
  • Raise data and analysis limitations to the leader and stakeholders.
  • Manage documentation of analysis and outcomes in an accessible repository.
  • Perform other job duties as directed by the employee’s leaders.
Desired Qualifications
  • Experience working with operational networks such as aircraft, crew, passenger, or other transportation networks.
  • Experience using SQL to query, analyze, and manipulate data.
  • Experience using Alteryx for data preparation, workflow automation, and analytics.
  • Experience using Amazon Redshift or similar cloud-based data warehouse platforms.
  • Experience using Tableau to create dashboards, visualize data, and communicate business insights.

About the company

Southwest Airlines is a low-fare passenger airline flying leisure and business travelers across the United States, Mexico, Central America and the Caribbean. It runs a point-to-point network that links many midsize and secondary airports directly instead of routing most trips through a few large hubs. Customers book through Southwest's own website and app, choosing fare bundles that set bag allowances, change flexibility and boarding order. Revenue comes from ticket sales, bag and seat fees, and sales of frequent-flyer points to partner companies. Southwest was incorporated in 1967, began flying three Texas cities in 1971, and is headquartered in Dallas, Texas.

Company Size

10,001+

Company Stage

IPO

Headquarters

Dallas, Texas

Founded

1971

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Simplify Jobs

Simplify's Take

What believers are saying

  • Fare changes are paying off: revenue hit a record $8.4 billion in the quarter ending June 2026, up 16.4%.
  • Frontline headcount is growing: Southwest had 73,456 full-time equivalent staff in June 2026, up 1.7%.
  • Chase cards lock in fliers: Southwest cardholders get a free checked bag and seat selection on any fare.

What critics are saying

  • Fuel is the swing cost: jet fuel ran nearly $900 million higher in the quarter ending June 2026.
  • Earnings targets keep slipping: in July 2026 Southwest cut its 2026 profit forecast floor to $3.25 a share.
  • Job cuts continue: after its first mass layoffs in 2025, Southwest cut about 75 more jobs in May 2026.

What makes Southwest Airlines unique

  • Southwest flies only Boeing 737s, so pilots and mechanics train on one jet family, unlike Delta.
  • Southwest ended 53 years of open seating: assigned seats and extra-legroom rows began January 2026.
  • Frequent fliers bring a partner free: 100 one-way Southwest flights a year earn a Companion Pass for unlimited companion trips.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • 401(k) Retirement Plan
  • Profit Sharing
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

11%

1 year growth

10%

2 year growth

10%
Yahoo Finance
Oct 20th, 2026
Southwest CEO bets friendly staff will sell premium fees as Q2 revenue hits record $8.4B

Southwest Airlines chief executive officer Bob Jordan told employees in a message leaked on October 15 that the airline will keep adding fees and "premium" options, and that friendly staff will make customers accept them. He said the changes keep the experience "accessible, approachable, and human." Southwest ended its "Bags Fly Free" policy in May 2025. From April 9, 2026, it charges $45 for the first checked bag and $55 for the second. It also ended open seating on January 27, 2026, and now sells four fare categories and paid priority boarding for $10–$75 per flight segment. The strategy appears to pay off. Second-quarter net income was $233 million on record revenue of $8.4 billion, up 16.4%. Adjusted operating margin rose 3.3 points to 6.7%.

Mike Gravel
Oct 18th, 2026
What are the three original cities for Southwest?

What are the three original cities for Southwest? Table of Contents What were Southwest's three original cities? Unveiling the airline's pioneering roots. The three original cities for Southwest were Dallas, Houston, and San Antonio, Texas. This bold decision to focus on intrastate routes revolutionized air travel and paved the way for Southwest Airlines' enduring success. The birth of a Texas airline. Southwest Airlines, initially conceived as Air Southwest Co., emerged from a desire to provide affordable and convenient air travel within Texas. Facing legal challenges from established airlines attempting to block its launch, Southwest persevered, ultimately becoming a symbol of deregulation and low-cost air travel. Understanding the airline's beginnings is crucial to appreciating its impact on the industry. Its focus from day one was to provide point-to-point service connecting key Texan cities. What are the three original cities for Southwest? They represented the core market Southwest sought to capture: a dense population center looking for efficient travel options. Discover more Track Bills Follow Politics Get Local Permits Why Dallas, Houston, and San Antonio? The selection of Dallas, Houston, and San Antonio wasn't arbitrary. These cities represented the largest and most economically vibrant urban centers in Texas at the time. Connecting them with frequent, affordable flights was a strategic move to capture a significant share of the intrastate travel market. Here's a breakdown of the factors that influenced the selection: * Population Density: Each city boasted a substantial population, providing a large potential customer base. * Business Hubs: Dallas, Houston, and San Antonio were key business centers, generating significant demand for air travel among professionals. * Geographic Proximity: The relatively short distances between the cities made frequent flights feasible and attractive. * Untapped Potential: Existing airlines primarily focused on longer routes, leaving a gap in the market for short-haul, intrastate travel. The "Texas Triangle" Strategy. Southwest's strategy centered on creating a "Texas Triangle" of air service. By offering frequent, low-cost flights between Dallas, Houston, and San Antonio, the airline aimed to become the preferred mode of transportation for business travelers and leisure travelers alike. This focus on efficiency and affordability distinguished Southwest from its competitors and laid the foundation for its future success. This initial focus allowed the airline to build its brand recognition and customer loyalty before expanding to new markets. Understanding that What are the three original cities for Southwest? is understanding its winning formula. Challenging the status quo. The early days of Southwest Airlines were marked by legal battles and fierce competition. Established airlines attempted to prevent Southwest from taking flight, fearing its disruptive low-cost model. However, Southwest's determination and commitment to its vision ultimately prevailed. The airline's success challenged the existing airline industry paradigm and paved the way for deregulation, ultimately benefiting consumers with lower fares and more choices. Discover more Plan Routes Launch and early success. Despite the hurdles, Southwest Airlines successfully launched service in 1971. The airline's innovative approach, friendly service, and low fares quickly resonated with travelers. Southwest's success in connecting Dallas, Houston, and San Antonio demonstrated the viability of its business model and set the stage for its expansion beyond Texas. The focus on the three original cities for Southwest proved to be an incredible proving ground. Comparing Southwest's original destinations. The table below compares key characteristics of Dallas, Houston, and San Antonio at the time Southwest Airlines launched. | City | Population (approx. 1970) | Economic Driver(s) | Significance to Southwest | | - - | - - | - | - - | | Dallas | 844,000 | Finance, Trade, Manufacturing | Key Business Hub | | Houston | 1,233,000 | Oil & Gas, Shipping, Manufacturing | Major Industrial Center | | San Antonio | 654,000 | Military, Tourism, Healthcare | Tourist Destination | The data highlights the strategic importance of these cities to Southwest's initial operations. Store Big Data Discover more Store Big Data Browse Reference The legacy of the original three. The three original cities for Southwest remain vital hubs in the airline's network. Southwest's success in Dallas, Houston, and San Antonio served as a blueprint for its expansion to other markets across the United States and beyond. The airline's commitment to low fares, frequent flights, and friendly service continues to attract customers and drive its growth. The enduring legacy of its founding cities is a testament to the power of a well-defined strategy and a commitment to customer satisfaction. Frequently asked questions. Why were other Texas cities not chosen as original destinations? While other Texas cities like Austin, Fort Worth, and El Paso were significant, they didn't possess the same combination of population density, business activity, and geographic proximity as Dallas, Houston, and San Antonio. These three original cities for Southwest provided the ideal foundation for building a successful regional airline. How did Southwest's low fares impact travel between the original three cities? Southwest's low fares significantly increased air travel between Dallas, Houston, and San Antonio. By offering fares lower than traditional airlines and even some bus fares, Southwest made air travel accessible to a broader segment of the population. This stimulated demand and contributed to the airline's rapid growth. The affordable fares revolutionized travel. Did Southwest face any challenges operating only between these three cities? Yes. The limited route network meant Southwest was highly dependent on the Texas economy. Economic downturns or disruptions in any of the three original cities for Southwest could significantly impact the airline's performance. However, the early success and strong brand loyalty helped Southwest weather these challenges. How did Southwest market itself to passengers traveling between Dallas, Houston, and San Antonio? Southwest focused on promoting its low fares, frequent flights, and friendly service. The airline used creative advertising campaigns and targeted marketing efforts to reach business travelers and leisure travelers alike. Humor was a key ingredient in their marketing. What was the average flight time between the three original cities? Flight times between Dallas, Houston, and San Antonio were relatively short, typically ranging from 30 to 60 minutes, depending on the specific route and aircraft type. This short travel time made air travel a highly competitive alternative to driving. Did Southwest offer connecting flights to destinations beyond the original three cities in the beginning? Initially, Southwest did not offer connecting flights. The airline's focus was exclusively on point-to-point service between Dallas, Houston, and San Antonio. This simplicity allowed Southwest to streamline its operations and maintain its low-cost structure. Direct flights were core to the value proposition. How did competition from other airlines affect Southwest's strategy in the three original cities? Competition from established airlines forced Southwest to constantly innovate and improve its service. The airline responded by offering even lower fares, more frequent flights, and a more customer-friendly experience. This relentless focus on value helped Southwest maintain its competitive edge. What role did Southwest's employees play in its success in the original three cities? Southwest's employees were instrumental in the airline's success. The airline fostered a culture of teamwork, customer service, and fun. Employees were empowered to go the extra mile for passengers, creating a loyal customer base. The famous "LUV" airline mentality was key. Happy employees made happy customers. How did the deregulation of the airline industry impact Southwest's growth beyond the original three cities? The deregulation of the airline industry in 1978 allowed Southwest to expand its route network beyond Texas. This opened up new opportunities for growth and allowed Southwest to bring its low-fare, high-frequency service to other markets across the United States. Are Dallas, Houston, and San Antonio still important markets for Southwest today? Absolutely. Dallas (Love Field), Houston (Hobby Airport), and San Antonio remain key hubs in Southwest's network. The airline continues to offer a significant number of flights to and from these cities, demonstrating their enduring importance to Southwest's operations. The foundation built in the three original cities for Southwest is still strong today.

HimalayanCrest
Oct 18th, 2026
Southwest Rapid Rewards 2027 overhaul: what travelers need to know.

Southwest Rapid Rewards 2027 overhaul: what travelers need to know. Discover more Track Flights Plan Trips The announcement that set the travel world abuzz. On Thursday, October 15, 2026, Southwest Airlines unveiled a sweeping redesign of its Rapid Rewards loyalty program during a Media Day event in Dallas. The changes are slated to take effect on January 1, 2027, and will impact more than ten million members who currently earn points and status on the carrier. Southwest framed the overhaul as delivering "more opportunity" for customers, yet early reactions suggest that many long-time loyalists may see their hard-earned advantages diminish. Plan Vacations

Renascence
Oct 17th, 2026
Southwest Rapid Rewards overhaul adds premium loyalty tier.

Southwest Rapid Rewards overhaul adds premium loyalty tier. Southwest Airlines has overhauled its Rapid Rewards loyalty programme and added a premium tier to recognise members across their whole journey, per Customer Experience Dive. What happened. Southwest Airlines has overhauled its Rapid Rewards loyalty program and added a premium tier, according to Customer Experience Dive. The changes are intended to reward members throughout their journey with the airline, rather than at a single point in the relationship. The reporting links the revisions to growth the program has seen this year, which the outlet describes as substantial. The available source material does not set out the new tier's specific benefits, eligibility thresholds or launch timing, so readers should check those details against Southwest's own announcement before relying on them. Why it matters. Loyalty programs are one of the most visible places where an airline's experience strategy meets its commercial model. A premium tier changes the rules of recognition. It signals that some customers will be served differently, and it prompts everyone else to consider what they are not yet receiving. When a program grows quickly, the experience of being recognised has to scale with it, or the reward begins to feel like a points ledger. For leaders outside aviation, the lesson concerns the architecture of recognition. Programs that distribute rewards across the whole journey, rather than concentrating them at checkout or redemption, move loyalty from a transaction towards a relationship. That shift is usually easier to announce than to deliver consistently across channels, digital touchpoints and frontline teams. The renascence take. Most commentary will focus on the premium tier itself, but the more useful question is whether the everyday journey earns the status being offered. Status only motivates when members can see a credible path to it, and a tier that feels out of reach can quietly erode engagement among the large majority who never qualify. Most readers will fixate on the premium tier, but the real test is whether the ordinary journey feels rewarding to the people who will never reach it. Behavioural economics suggests that status works when progress is visible and attainable, and that unattainable tiers can dampen loyalty among everyone below them. A customer-obsessed operator should map the moments where members currently feel unrecognised and measure whether the changes alter those moments, rather than judging success by tier uptake alone. This briefing was written by its Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. Questions Renascence get on this topic. Southwest Airlines has overhauled its Rapid Rewards loyalty programme and added a premium tier. According to Customer Experience Dive, the changes are intended to reward members throughout their journey with the airline rather than at a single point. More in Hospitality Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.

RocketNews
Oct 16th, 2026
Southwest Airlines overhauls loyalty program, gives first look of new lounges.

Southwest Airlines overhauls loyalty program, gives first look of new lounges. Southwest Airlines announced significant changes to its frequent flyer program structure, moving away from its traditional two-tier model in favor of a three-tier system. The carrier's Rapid Rewards program will transition from A-List and A-List Preferred tiers to Silver, Gold, and Platinum levels, aligning more closely with offerings from competitors in the industry. Existing members will be automatically converted to new status levels beginning January 1, 2027. Current A-List members will move to Silver status, while A-List Preferred members will be converted to Gold. Southwest indicated that the expanded tier structure aims to provide members with additional pathways to receive loyalty benefits as they increase their engagement with the program. The carrier is also introducing an intermediate benefits structure called Milestone Rewards, which will allow members to access certain perks before officially achieving a new status tier. The company provided an example indicating that customers would be able to earn rewards at designated checkpoints as they progress toward Silver status. Accompanying the loyalty program overhaul, Southwest is developing a series of airport lounges designed in collaboration with Chase, further signaling the airline's shift in focus toward premium customer experiences. These lounge facilities represent a notable departure from the carrier's historical positioning and operational model, reflecting changing competitive dynamics within the airline industry. Article summary produced by Claude AI