Customer Integration Manager

Job Description

Primary responsibilities include:

 Install and integrate CallMiner Products in hosted or premise environments

 Design and implement solutions to meet customer needs

 Make recommendations on improvements to deployment processes 

 Provide feedback to the Product team from the field

 Support clients thru internal ticketing system

 Excellent communication skills to internal and external clients

Qualifications

Qualifications:

 Minimum Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or proven equivalent experience

 At least 3-5 years of experience in the Technology industry, preferably in an IT or deployment position

 Expertise in troubleshooting and solving complex problems

 Excellent organizational, time management, written and verbal communication skills

 Good work ethic, self-motivated and able to put in extra effort when needed

 Experience with enterprise software installation and support

Skills:

 Windows Server 2008 and 2012 OS installation, customization, configuration and troubleshooting

 Internet Information Services configuration and troubleshooting

 Understanding of Windows domain security and authentication (Kerberos Delegation knowledge is a plus)

 Microsoft SQL Server 2008 and 2012 administration and usage, including queries, stored procedures, and SQL jobs. Database optimization skills a plus.

 Knowledge of networking, including gateways, firewalls, and routers, and how to troubleshoot connectivity problems

 Experience with PowerShell or other scripting languages

 Excellent communication skills to internal and external clients.

 Experience with IIS

Additional Information

Plus:

 Advanced knowledge of PC architecture including specification, installation, configuration, and support of both x86-based and x64-based hardware.

 Experience with Telco, VOIP, and recording systems.

 Server hardware knowledge and troubleshooting skills, including RAID configurations and general knowledge of system redundancy and failover architectures

 Experience with VMWare implementation and management

 Experience with MongoDB