Field Service and Data Centre Technician

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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The service

Spektrum delivers end-to-end Communications and Information Systems (CIS) services to NATO CIS Support Units on an outcome basis: service desk and end-user support, provisioning and IMAC, CIS operations, systems, network and cyber security services, collaboration and VTC, logistics and configuration management, engineering, projects, exercise and surge support, service transition and training. Personnel work as part of one integrated, cleared on-site team, under Task Orders issued by the client, and are cross-assigned across services within their competence.

Internal reference – Labour categories covered

• L17 Field Service Technician · L19 Data Centre Technician

Role Background

The Field Service and Data Centre Technician carries out physical CIS work: installation and deployment of equipment and sites, cabling and racking, and 'smart hands' interventions and contractor escort in data centres and technical rooms.

The technician often acts under remote direction from specialist teams. Precise execution, verification and reporting are essential to the role.

Role Duties and Responsibilities

• Carry out site surveys and prepare sites for deployment (space, power, containment, cabling and network drops).
• Install, rack, cable and configure CIS equipment; terminate, patch and label copper and fibre cabling and patch panels.
• Deploy, test and hand over sites or systems; support technical refresh, relocation and deployable CIS activities.
• Perform smart hands interventions under remote direction: hardware replacement, reseating, power cycling, connectivity checks, cable tracing and labelling.
• Escort third-party contractors and support data centre access in line with site security procedures.
• Maintain rack elevations, cabling records and media inventory, and update configuration records after each intervention.
• Apply health and safety, electrical safety and installation security standards (including TEMPEST requirements where applicable).
• Verify and report each intervention and record it in the service management system.

Essential Skills, Experience and Certifications

• Higher vocational training with at least three years, or secondary education with at least five years, of relevant experience in IT installation, field service or data centre operations.
• Practical experience with structured copper and fibre cabling, termination, testing, patching and labelling.
• Rack and stack of server, network and storage equipment and hardware replacement.
• Basic knowledge of networking and server hardware.
• Awareness of health and safety and electrical safety rules in technical facilities.
• Ability to follow remote technical direction precisely and to document work accurately.
• Willingness to travel within the area of responsibility, handle equipment and work extended hours when required.

Desirable Skills, Experience and Certifications

• Fibre splicing and termination certification (including MTP/MPO).
• CCNA, CompTIA Network+ or Server+; data centre certification (e.g. CDCP).
• Knowledge of TEMPEST, zoning and installation security.
• ITIL Foundation; experience with NATO or military deployable CIS installations.
• Valid driving licence.

Language Proficiency

• Professional working proficiency in English, spoken and written (NATO STANAG 6001 SLP 3333 or equivalent desirable).

Working Location

• Izmir, Türkiye, with support to the CIS Support Element in Ankara and other NATO locations as tasked.

Working Policy

• On-site and at client locations; extended hours when required.

Travel

• Regular travel within the area of responsibility; occasional deployment to other NATO or exercise locations.

Work Eligibility

• Must hold, or be able to obtain before the start date, the right to work and reside in Türkiye (work and residence permit or Turkish citizenship).

Security Clearance

• Valid NATO SECRET personnel security clearance (or national SECRET clearance recognised for NATO SECRET) held at the start of the assignment; NATO SECRET is required for unescorted access to NATO premises.