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PACS Services

Post-acute care facility operator and investor

Medical Records Director

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeSan Jose, CA, USA$70k - $80k /yrIn-person

About the Job

Requirements

  • Previous medical records experience is required.
  • At least 2 years of experience in medical records or health information management is required.
  • Knowledge of HIPAA, Medicare/Medicaid documentation standards, and skilled nursing facility regulations is required.
  • Experience with electronic health record systems and Microsoft Office is required.
  • Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced healthcare environment is required.
  • Commitment to confidentiality, regulatory compliance, and quality documentation is required.

Responsibilities

  • Oversee the creation, organization, maintenance, storage, and retrieval of resident medical records in compliance with HIPAA and applicable state and federal regulations.
  • Ensure timely and accurate documentation of resident admissions, discharges, transfers, and clinical updates.
  • Monitor medical records for completeness, accuracy, and compliance with facility policies and regulatory requirements.
  • Coordinate with nursing, rehabilitation, and administrative departments to ensure documentation is completed accurately and on time.
  • Manage requests for medical records from residents, families, legal representatives, healthcare providers, and authorized agencies.
  • Oversee electronic health record systems and resolve documentation issues as needed.
  • Conduct routine medical records audits and prepare reports for internal reviews, external audits, and regulatory inspections.
  • Maintain confidentiality and safeguard protected health information.
  • Support facility survey readiness and respond to documentation-related inquiries from regulatory agencies.
  • Develop, implement, and maintain medical records policies and procedures.
  • Identify opportunities to improve documentation accuracy, workflow efficiency, and regulatory compliance.
  • Ensure records are properly indexed, filed, retained, and released in accordance with established policies.
  • Supervise and support medical records staff, as applicable.
  • Provide training and guidance on documentation standards, confidentiality, and regulatory compliance.
  • Coordinate staffing schedules and monitor departmental performance.
  • Establish expectations for accuracy, timeliness, and adherence to facility policies.
  • Collaborate with facility leadership to address documentation concerns and improve departmental operations.

Desired Qualifications

  • Skilled nursing or long-term care experience is strongly preferred.
  • An associate or bachelor's degree in Health Information Management is preferred.
  • RHIT certification or a similar health information management credential is preferred.

About the Company

PACS Services

Post-acute care facility operator and investor

PACS Group is a holding company that runs a national platform of post-acute care facilities. It acquires, owns, and manages skilled nursing facilities, assisted living centers, and other long-term care sites, then provides healthcare services to patients after hospital stays. Revenue comes from services provided at these facilities and is paid by Medicare, Medicaid, private insurance, and patient payments. The company’s performance depends on occupancy, reimbursement rates, and how efficiently the facilities are run. Compared with competitors, PACS stands out as a large, publicly traded operator with a broad national footprint focused on growing its post-acute care platform through acquisitions and operational improvements. Its goal is to expand access to post-acute care and create value by owning and optimizing a network of care facilities that serve elderly and chronically ill patients.

Company size
11-50
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2015

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