Manufacturing Quality Engineer Technical Leader

<p><b>Meet the Team</b> </p><p>As a key member of our newly formed quality organization, MQE (Manufacturing Quality Engineer) play a critical role in maturing our global manufacturing capabilities. This position is central to safeguarding Cisco’s product quality by transforming reactive issue resolution into proactive excellence. You will serve as a technical anchor, driving standardized methodology—such as rigorous 8D discipline—across our manufacturing facilities to ensure that field failures are minimized and production processes are optimized.  Lead cross-functional teams in driving effective root cause analysis (RCCA) for field failures, ensuring that factory manufacturing engineers implement robust, sustainable solutions.  Cultivate a culture of learning by facilitating the sharing of best practices and technical insights with manufacturing quality teams at Cisco sites worldwide. Join us!</p><p><b> </b></p><p><b>Your Impact</b> </p><ul><li><b>Field FA support.</b>  Support to drive effective & comprehensive field cases conclusion through 8D methodology. Implementation, and maintenance of corrective actions in line with applicable standards, regulatory requirements, and the direction established by quality leadership. Work with process owners and site quality teams to collect inputs for integrity reporting on the QCC for both EMS and ODM/JDM.</li></ul><p> </p><ul><li><b>Production support.</b>  Participate in Cisco formal quality audits, collaborate actively with Gemba walks, and drive resolution where there is a potential concern. Drive collaboration between CQE, PQE and cross-functional teams including Operations, Engineering, Product Ops, and Supply Chain. Share best practices across sites and support quality initiatives.</li></ul><p> </p><ul><li><b>NPI & Site transfer support.</b> Enforce 8D rigor for corrective action NPI workmanship issue. Provide quality feedback for lesson learn on previously released product. Lead risk-based quality planning activities for new product introductions and process transfers.</li></ul><p> </p><ul><li><b>QMS support.</b> Manage the correct execution, and maintenance of assigned Cisco procedures (EDCS) in line with applicable standards, regulatory requirements, and the direction established by Supply Chain Operations. Work with process owners and GMO to collect inputs for Management Reviews and follow up on assigned actions.</li></ul><p> </p><p><b>Minimum Qualifications</b></p><ul><li><b>Education:</b> Bachelor’s degree in electrical engineering, Mechanical Engineering, Industrial Engineering, or related field experience.</li><li><b>Experience:</b> Minimum of 10 years of experience in quality or manufacturing engineering within a high-volume production environment.</li><li><b>Technical Expertise:</b> Proven track record managing and resolving complex quality issues on production lines, specifically for SMT (Surface Mount Technology), PCBA (Printed Circuit Board Assembly) and HLA (High Level Assembly)/FATP (Final Assembly, Test, and Pack).</li><li><b>Project Leadership:</b> Experience leading cross-functional projects to resolve complex technical issues and driving continuous improvement initiatives on the production floor.</li><li><b>Supply Chain Quality:</b> Demonstrated expertise in process and vendor auditing, new product quality planning (NPQP), and driving root-cause analysis with external suppliers.</li><li><b>Problem solving:</b> Demonstrated expertise in 8D methodology, problem solving techniques applied to Telecom industry.</li></ul><p><b> </b></p><p><b>Preferred Qualifications</b></p><ul><li><b>Stakeholder Management:</b> Exceptional communication skills with a proven ability to influence both technical teams and executive leadership.</li><li><b>Quality Standards:</b> Demonstrated success in establishing and maintaining robust quality standards for new product introductions (NPI) and existing product lines.</li><li><b>Vendor Performance:</b> Experience evaluating and scoring manufacturing partner performance and assessing operational readiness for new project integration.</li><li><b>Operational Excellence:</b> Strong commitment to driving continuous improvement and lean manufacturing principles using proven methodologies such as DMAIC, LSS and Core Tools.</li><li><b>Test Engineering:</b> Experience supporting manufacturing test engineering, including debugging issues down to the subassembly and component levels.</li></ul><p></p><h1>Why Cisco? </h1><p>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><p>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. </p><p>We are Cisco, and our power starts with you. </p><p></p>