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Pearson

Makes learning tools and runs certification exams

Test Center Administrator

Customer SupportConfirmed live in the last 24 hours
Part-timeFargo, ND, USA$19 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • Beginner to intermediate experience with Microsoft Office, including Word, Excel, and Outlook.
  • Ability to sit for long periods and escort candidates to and from the testing room.
  • Ability to bend, stoop, and lift up to 20 pounds with reasonable accommodation.
  • Comfort working in a quiet testing environment, with the ability to hear soft voices and see details from a distance.
  • Flexibility to work varied hours and days, including mornings, afternoons, and occasional Saturdays.
  • Availability for 10–15 hours per week, with the expectation to work additional hours if needed.

Responsibilities

  • Comply with all testing procedures and strictly adhere to company policies using careful judgment.
  • Check in testing candidates, verify identification, and explain the exam process.
  • Proctor or invigilate candidates while they are testing.
  • Troubleshoot with internal departments to resolve technical issues.
  • Complete light housekeeping duties, including vacuuming floors and sanitizing keyboards after each candidate finishes an examination.
  • Perform other duties assigned by the manager.

Desired Qualifications

  • At least one year of customer service experience.
  • Experience proctoring or invigilating exams.

About the Company

Pearson

Makes learning tools and runs certification exams

Pearson makes learning materials and runs assessments for students, educators, employers, and professionals, combining digital courseware with qualifications that verify knowledge and skills. Its MyLab and Mastering platforms pair college content with practice activities and tools that let instructors track progress. The business also supports online schools, English learning, professional certification, and workforce training, with products used in classrooms, workplaces, and testing centers. It earns money from courseware sales, digital subscriptions, assessment fees, and contracts with education institutions and employers. Pearson traces its roots to 1844 and is headquartered in London.

Company size
10,001+
Company stage
IPO
Headquarters
Covent Garden, United Kingdom
Founded
1844

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