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IHG

Global hotel company

Bellman

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeQatarNo salary listedIn-person

About the Job

Requirements

  • Minimum 2 years of experience in Bell Services, Concierge, or Valet operations, preferably in a midscale or premium hotel.
  • Communicate effectively with guests, including addressing concerns and compliments.
  • Use problem-solving skills to resolve guest issues.
  • Be flexible to work shifts, including weekends and public holidays.

Responsibilities

  • Welcome guests professionally and provide prompt, courteous assistance with luggage and personal belongings.
  • Escort guests to their rooms and introduce hotel facilities, room features, and essential information.
  • Deliver luggage, messages, newspapers, amenities, and other guest requests accurately and within established service standards.
  • Handle guest luggage safely during arrival, departure, storage, and retrieval, ensuring proper identification and security.
  • Assist with guest transportation, including loading and unloading luggage and coordinating transfers when required.
  • Maintain the cleanliness and presentation of the lobby, bell desk, guest areas, hotel buggies, and vehicles, and report maintenance or safety concerns.
  • Respond to guest inquiries and provide accurate information on hotel services, transportation, and local attractions.
  • Coordinate with Front Office and other departments to support a seamless guest experience, including VIP arrivals and special requests.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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