Full-Time
Client Experience Associate
Wellness
Updated on 8/23/2026
IV Nutrition
IV hydration clinic franchise network
No salary listed
Eagle, ID, USA
In Person
Associate's
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Office
Sales
Social Media
Vital Signs
Marketing
Customer Service
Google Workspace
Requirements
- A high school diploma or GED is required.
- Customer service, hospitality, retail, wellness, fitness, medical office, spa, or sales experience is preferred.
- Membership sales, client retention, or service-based sales experience is preferred.
- Experience working in a fast-paced customer-facing environment is preferred.
- Basic computer proficiency is required.
- Scheduling software and point-of-sale systems experience is preferred.
- Microsoft Office and Google Workspace experience is preferred.
- The candidate must be comfortable discussing services, memberships, and wellness offerings.
- The candidate must be confident in sales and client education conversations.
- The candidate must have strong attention to detail, organizational skills, time-management skills, multitasking ability, problem-solving skills, and conflict-resolution skills.
- The candidate must be able to stand, walk, and move throughout the clinic during shifts.
- The candidate must be available for 8–10 hour shifts, including some evenings, weekends, and holidays as required by clinic needs.
Responsibilities
- Create a warm, welcoming, and professional environment for every client.
- Greet clients upon arrival and ensure a smooth check-in process.
- Escort clients through the clinic experience, answer questions about services, and ensure clients feel comfortable throughout their visit.
- Provide hospitality services such as blankets, water and refreshments, hot tea or coffee, snacks, and comfort items as needed.
- Anticipate client needs and deliver a personalized experience.
- Build relationships that encourage repeat visits and referrals, address client concerns professionally, and escalate issues when appropriate.
- Conduct follow-up calls, texts, and outreach after client visits.
- Assist with membership renewals, retention initiatives, client satisfaction surveys, and feedback collection.
- Re-engage inactive clients through approved outreach programs and track client preferences and notes.
- Educate clients about IV Nutrition services, memberships, packages, and wellness offerings.
- Recommend appropriate services based on client interests and wellness goals.
- Assist with membership enrollments and package sales, promote special offers and clinic events, and support clinic sales goals.
- Check clients in and out, schedule and confirm appointments, answer calls and emails, process payments, and maintain transaction records.
- Maintain client records and documentation in company systems.
- Assist with clinic opening and closing procedures and daily administrative and operational tasks.
- Maintain a clean, organized, and professional reception area, treatment rooms, and client areas.
- Obtain basic client information as directed by clinic protocols.
- Perform non-clinical wellness support activities, including permitted vital-sign collection and urinalysis sample collection and processing.
- Prepare treatment areas, assist clinical staff with client comfort and workflow coordination, and stock supplies and hospitality items.
- Support the Clinic Director and Assistant Clinic Director with daily clinic operations.
- Collaborate with clinical and non-clinical team members and participate in training and professional development.
- Create and post content on Instagram, Facebook, TikTok, and other approved social media channels.
- Capture photos and videos of the clinic, events, promotions, products, and client experiences with proper consent and in accordance with company guidelines.
- Respond to social media comments, messages, and inquiries as directed by company guidelines.
- Maintain a consistent and professional brand presence across social media platforms.
- Identify content opportunities and local marketing initiatives with clinic leadership.
- Assist with community outreach events, partnerships, promotional activities, reviews, testimonials, referrals, and social media engagement.
- Monitor and communicate local trends, client feedback, and community engagement opportunities to clinic leadership.
- Support the execution of corporate marketing campaigns at the clinic level.
Desired Qualifications
- An associate degree is preferred but not required.
- Creative content development skills and an eye for engaging content and client experiences are preferred.
- Strong written communication skills for social media captions and client engagement are preferred.
- Experience taking professional photos and videos is preferred.
- Passion for wellness, hospitality, marketing, and community engagement is preferred.
IV Nutrition operates as a franchise network of IV hydration and wellness clinics. Licensed clinicians at local clinics administer services under medical and regulatory requirements, while franchise and central teams support site operations. In practice, the model connects patient scheduling and clinic delivery with training, supplies, marketing, and franchise development. The profile distinguishes the IV Nutrition brand from independently owned franchise employers. Work can include nursing, medical oversight, clinic management, customer service, sales, and business support.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A
Simplify's Take
What believers are saying
- Management said January 2026 development included 56-57 clinics, targeting 100-plus openings by year-end.
- IV Nutrition locations showed active openings in Raleigh, Rockwall, Los Gatos, and Eagle.
- Franchise disclosures cite 31 locations and 2024 average gross revenue of $616,994.41.
What critics are saying
- Kansas boards warned on February 25, 2026 about IV therapy, compounding, and delegation violations.
- Georgia's June 5, 2026 position statement tightened scrutiny on IV hydration clinics statewide.
- If states restrict on-site compounding or nonphysician administration, IV Nutrition's franchise model breaks.
What makes IV Nutrition unique
- IV Nutrition sold 240 territories and operated 40 clinics by January 2026.
- Its 2026 footprint spans 18 states, including California, Texas, Florida, and Kansas.
- Franchise model targets semi-absentee owners with standardized IV hydration menus and clinical workflows.
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Benefits
Performance Bonus
Flexible Work Hours
Employee Discounts
Training Programs
Health Insurance
Dental Insurance
Vision Insurance
Paid Holidays