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IV Nutrition

IV hydration clinic franchise network

Front Desk Client Services Associate - Wellness

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeEagle, ID, USANo salary listedIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Customer service, hospitality, retail, wellness, fitness, medical office, spa, or sales experience is preferred.
  • Membership sales, client retention, or service-based sales experience is preferred.
  • Experience in a fast-paced customer-facing environment is preferred.
  • Basic computer proficiency is required.
  • Scheduling software and point-of-sale systems experience is preferred.
  • Microsoft Office and Google Workspace experience is preferred.
  • Outstanding customer service and hospitality skills are required.
  • Strong communication and relationship-building abilities are required.
  • Comfort discussing services, memberships, and wellness offerings is required.
  • Confidence in sales and client education conversations is required.
  • Strong attention to detail is required.
  • Strong organizational and time management skills are required.
  • Ability to multitask in a fast-paced environment is required.
  • Problem-solving and conflict-resolution skills are required.
  • Comfort using social media platforms such as Instagram, Facebook, and TikTok is required.
  • Strong written communication for social media captions and client engagement is required.
  • Ability to take photos and videos in a professional business environment is required.

Responsibilities

  • Create a warm, welcoming, and professional environment for every client.
  • Greet clients upon arrival and ensure a smooth check-in process.
  • Escort clients through the clinic experience and answer questions about services.
  • Provide hospitality services, including blankets, water and refreshments, hot tea or coffee, snacks, and comfort items as needed.
  • Anticipate client needs and deliver a personalized experience.
  • Build relationships that encourage repeat visits and referrals.
  • Address client concerns professionally and escalate issues when appropriate.
  • Conduct follow-up calls, texts, and outreach to clients after visits.
  • Assist with membership renewals and retention initiatives.
  • Re-engage inactive clients through approved outreach programs.
  • Support client satisfaction surveys and feedback collection.
  • Maintain strong client communication and ongoing engagement.
  • Track client preferences and notes to help personalize future visits.
  • Educate clients on IV Nutrition services, memberships, packages, and wellness offerings.
  • Recommend appropriate services based on client interests and wellness goals.
  • Assist with membership enrollments and package sales.
  • Promote special offers, promotions, and clinic events.
  • Support clinic sales goals through relationship-based selling.
  • Help drive repeat business through exceptional service and follow-up.
  • Identify opportunities to enhance the client experience and increase client loyalty.
  • Check clients in and out accurately and efficiently.
  • Schedule, confirm, and manage appointments.
  • Answer phone calls, emails, and client inquiries.
  • Process payments and maintain accurate transaction records.
  • Maintain client records and documentation within company systems.
  • Assist with clinic opening and closing procedures.
  • Support daily administrative and operational tasks.
  • Maintain a clean, organized, and professional reception area.
  • Obtain basic client information as directed by clinic protocols.
  • Perform non-clinical wellness support activities, including vital sign collection and urinalysis sample collection and processing when permitted by company policy and state regulations.
  • Prepare treatment areas for incoming clients.
  • Assist clinical staff with client comfort and workflow coordination.
  • Stock snacks, beverages, supplies, and hospitality items.
  • Ensure treatment rooms and client areas remain clean and organized.
  • Support the Clinic Director and Assistant Clinic Director with daily clinic operations.
  • Collaborate with clinical and non-clinical team members.
  • Participate in training and professional development opportunities.
  • Assist with creating and posting content on clinic social media platforms, including Instagram, Facebook, TikTok, and other approved channels.
  • Capture photos and videos of the clinic, events, promotions, products, and client experiences with proper client consent and in accordance with company guidelines.
  • Support promotion of memberships, special offers, events, and wellness campaigns through social media and in-clinic marketing efforts.
  • Engage with followers by responding to comments, messages, and inquiries as directed by company guidelines.
  • Help maintain a consistent and professional brand presence across social media platforms.
  • Collaborate with the Clinic Director and Assistant Clinic Director to identify content opportunities and local marketing initiatives.
  • Assist with community outreach events, partnerships, and promotional activities.
  • Encourage client participation in reviews, testimonials, referrals, and social media engagement opportunities.
  • Monitor and communicate local trends, client feedback, and community engagement opportunities to clinic leadership.
  • Support the execution of corporate marketing campaigns at the clinic level.
  • Work 4–8 hour shifts, with some weekends and holidays as required by clinic needs.
  • Stand, walk, and move throughout the clinic during shifts.

Desired Qualifications

  • An associate's degree is preferred but not required.
  • A creative mindset with an eye for engaging content and client experiences is preferred.
  • Passion for wellness, hospitality, marketing, and community engagement is preferred.
  • A positive, outgoing, and professional demeanor is preferred.
  • Dependability and self-motivation are preferred.

About the Company

IV Nutrition

IV hydration clinic franchise network

IV Nutrition operates as a franchise network of IV hydration and wellness clinics. Licensed clinicians at local clinics administer services under medical and regulatory requirements, while franchise and central teams support site operations. In practice, the model connects patient scheduling and clinic delivery with training, supplies, marketing, and franchise development. The profile distinguishes the IV Nutrition brand from independently owned franchise employers. Work can include nursing, medical oversight, clinic management, customer service, sales, and business support.

Company size
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Company stage
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Total funding
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Headquarters
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Founded
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