Front Desk Receptionist - Wellness
About the job
- A high school diploma or GED is required.
- Basic computer proficiency is required.
- Customer service, hospitality, retail, wellness, fitness, medical office, spa, or sales experience is preferred.
- Membership sales, client retention, or service-based sales experience is preferred.
- Experience working in a fast-paced customer-facing environment is preferred.
- Comfort using social media platforms such as Instagram, Facebook, and TikTok.
- Strong written communication skills for social media captions and client engagement.
- Comfort taking photos and videos in a professional business environment.
- Outstanding customer service and hospitality skills.
- Strong communication and relationship-building abilities.
- Comfort discussing services, memberships, and wellness offerings.
- Confidence in sales and client education conversations.
- Strong attention to detail.
- Organizational and time management skills.
- Ability to multitask in a fast-paced environment.
- Dependability and self-motivation.
- Problem-solving and conflict resolution skills.
- Create a warm, welcoming, and professional environment for every client.
- Greet clients upon arrival and ensure a smooth check-in process.
- Escort clients through the clinic experience, answer questions about services, and help clients feel comfortable throughout their visit.
- Provide hospitality services including blankets, water and refreshments, hot tea or coffee, snacks, and comfort items as needed.
- Anticipate client needs and deliver a personalized experience.
- Build relationships that encourage repeat visits and referrals.
- Address client concerns professionally and escalate issues when appropriate.
- Conduct follow-up calls, texts, and outreach to clients after visits.
- Assist with membership renewals and retention initiatives, and re-engage inactive clients through approved outreach programs.
- Support client satisfaction surveys and feedback collection, maintain client communication and engagement, and track client preferences and notes to personalize future visits.
- Educate clients on IV Nutrition services, memberships, packages, and wellness offerings.
- Recommend appropriate services based on client interests and wellness goals.
- Assist with membership enrollments and package sales; promote special offers, promotions, and clinic events; and support clinic sales goals through relationship-based selling.
- Help drive repeat business through service and follow-up, and identify opportunities to enhance the client experience and increase client loyalty.
- Check clients in and out accurately and efficiently; schedule, confirm, and manage appointments; and answer phone calls, emails, and client inquiries.
- Process payments and maintain accurate transaction records.
- Maintain client records and documentation within company systems.
- Assist with clinic opening and closing procedures and daily administrative and operational tasks.
- Maintain a clean, organized, and professional reception area.
- Obtain basic client information as directed by clinic protocols.
- Perform non-clinical wellness support activities, including vital sign collection and urinalysis sample collection and processing procedures when permitted by company policy and state regulations.
- Prepare treatment areas for incoming clients and assist clinical staff with client comfort and workflow coordination.
- Stock snacks, beverages, supplies, and hospitality items; ensure treatment rooms and client areas remain clean and organized.
- Support the Clinic Director and Assistant Clinic Director with daily clinic operations and collaborate with clinical and non-clinical team members.
- Participate in training and professional development opportunities.
- Assist with creating and posting content on clinic social media platforms, including Instagram, Facebook, TikTok, and other approved channels.
- Capture photos and videos of the clinic, events, promotions, products, and client experiences with proper client consent and in accordance with company guidelines.
- Support promotion of memberships, special offers, events, and wellness campaigns through social media and in-clinic marketing.
- Engage with followers by responding to comments, messages, and inquiries as directed by company guidelines.
- Help maintain a consistent and professional brand presence across social media platforms.
- Collaborate with the Clinic Director and Assistant Clinic Director to identify content opportunities and local marketing initiatives.
- Assist with community outreach events, partnerships, and promotional activities.
- Encourage client participation in reviews, testimonials, referrals, and social media engagement opportunities.
- Monitor and communicate local trends, client feedback, and community engagement opportunities to clinic leadership.
- Support execution of corporate marketing campaigns at the clinic level.
- Scheduling software and point-of-sale system experience.
- Microsoft Office and Google Workspace experience.
About the company
IV Nutrition operates as a franchise network of IV hydration and wellness clinics. Licensed clinicians at local clinics administer services under medical and regulatory requirements, while franchise and central teams support site operations. In practice, the model connects patient scheduling and clinic delivery with training, supplies, marketing, and franchise development. The profile distinguishes the IV Nutrition brand from independently owned franchise employers. Work can include nursing, medical oversight, clinic management, customer service, sales, and business support.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
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Simplify's Take
What believers are saying
- Round Rock opens in fall 2026, showing continued Texas expansion momentum.
- Carmel opened April 2026 and already employs six people, signaling local traction.
- IV Nutrition reported 31 franchise units and $665K average gross revenue in 2026 materials.
What critics are saying
- Kansas regulators suspended IV Nutrition providers in 2018 for negligence and misleading treatment claims.
- State compounding and sterile-infusion rules tighten in 2026, raising compliance costs across franchises.
- Wellness-drip demand depends on discretionary spending; a quality incident could cripple the brand.
What makes IV Nutrition unique
- IV Nutrition Franchisor operates 38 clinics across 2026, driving national brand visibility.
- Its menu bundles hydration, recovery, beauty, energy, and weight-management injections under one clinic format.
- The model combines memberships, one-time visits, and standardized clinic setup for rapid franchising.
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Benefits
Performance Bonus
Flexible Work Hours
Employee Discounts
Training Programs
Health Insurance
Dental Insurance
Vision Insurance
Paid Holidays
Company News
IV Nutrition to open in Round Rock. Published September 14, 2026 at 8:35 p.m. CT A new intravenous care clinic will open in Round Rock this fall, a company representative confirmed. About the business. IV Nutrition will open in the Boardwalk shopping center at the northeast corner of I-35 and SH 45. The business will offer therapeutic injections for hydration, performance and recovery, seasonal wellness and immune support, beauty-related wellness, energy and vitality, and weight management, according to the company's website. Clients can receive one-time services or become members to receive discounts and complimentary services. * Opening in October * 2601 S. I-35, Ste. C-200, Round Rock * www.ivnutrition.com/locations/roundrock-tx