Full-Time

Automotive Service Manager

Posted on 5/29/2024

Transwest

Transwest

201-500 employees

Provides vehicles, trailers, and specialty vehicle services

Industrial & Manufacturing

Senior

Henderson, CO, USA

Required Skills
Communications
Marketing
Requirements
  • High school diploma or equivalent
  • Valid Driver's License and MVR in good standing
  • Minimum 4 years’ experience as a Service Manager
  • Must know Karmak or CDK Dealer Business Systems and have strong computer skills
  • Must be a leader capable of motivating a staff to succeed
  • Excellent verbal and written communication skills
  • Detail oriented
  • Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening
Responsibilities
  • Develop, communicate, monitor and enforce effective service department processes
  • Maintain relationships with customers
  • Build and develop a market for service work
  • Supervise and control workload of service technicians
  • Schedule service work according to priority and maintain an orderly flow of work
  • Advise customers of necessary repair service including estimates of cost
  • Handle customer complaint problems pertaining to service and repair
  • Maintain in good condition all service tools, equipment, and service vehicles
  • Responsible for keeping the shop area clean
  • Responsible for safety of service technicians and maintaining a safe working environment
  • Make sure all warranty claims are processed and forwarded to the supplier within the allotted time frame
  • Review estimates and actual repair time for quality assurance
  • Complete labor pricing
  • Managing shop staff including administration, foremen, service advisors, service writers, and technicians
  • Complete initial and on-going training and support of department personnel
  • Prepare an annual marketing plan and budget for the shop
  • Regularly monitor actual performance to plan and determine reasons for variance
  • Call on fleet accounts as directed by the Service Director
  • Maintain awareness of current and projected market conditions
  • Develop and implement appropriate strategies and programs to attain the dealership's shop objectives
  • Attend training sessions for products serviced by the company
  • Engage customers and facilitate new and organic growth within defined Areas of Responsibility
  • Develop an annual budget with relevant strategy and programs to meet departmental objectives and P&L requirements
  • Attend and complete all assigned industry product and process training opportunities
  • Maintain a professional appearance and attitude
  • Additional duties as assigned

Transwest Automotive Group is a leading provider in the automotive sphere, specializing in a diverse array of vehicles such as RVs, trucks, and commercial trailers, as well as offering custom services for construction and repair vehicles. It's a promising place to work due to its dedication to tailored technologies and methods that meet clients' specific needs. The company’s emphasis on innovation in vehicle customization and maintenance establishes a dynamic work environment that constantly adapts to market trends and customer demands.

Company Stage

N/A

Total Funding

N/A

Headquarters

Brighton, Colorado

Founded

1990

Growth & Insights
Headcount

6 month growth

5%

1 year growth

10%

2 year growth

24%
INACTIVE