Full-Time
Patient Services Representative
Cooper University Health Care
Academic health system
Compensation Overview
$18 - $29/hr
Moorestown, NJ, USA
In Person
May require work at other ambulatory offices based on patient volume.
 Administrative & Executive Assistance (1) |
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- A high school diploma or equivalent is required.
- Excellent organizational, written and verbal communication, and teamwork skills are required.
- Demonstrated excellent customer service skills are required.
- A customer service-oriented attitude, pleasant and poised demeanor, and excellent phone etiquette are required.
- Excellent verbal and written communication skills are required.
- Computer proficiency is required.
- Greet patients and guests using AIDET while providing an individualized patient service experience.
- Provide patient support, keep patients informed of delays, and offer appropriate alternatives.
- Perform full patient registration, including updating and validating demographics, identification, and insurance information, completing verification, and obtaining signatures.
- Perform and document patient outreach for front desk pool messages, MyChart messages, and confirmation calls.
- Use kiosks, tablets, and other technology to assist patients upon arrival.
- Stand and walk for two to eight hours per assigned shift, depending on location.
- Make appointments, including follow-up appointments, across physician office visits, imaging, and laboratory post-visit and outreach workflows.
- Collect co-pays and outstanding balances and review and reconcile the cash drawer daily.
- Perform non-clinical administrative duties including in-basket and telephone communication, medical-record documentation, obtaining reports and medical records, completing insurance and disability forms, precertification and authorizations, referrals, and patient-registration and referral workqueues.
- Comply with procedures for transcription of radiology and scheduling orders.
- Fulfill organizational responsibilities, including respecting and promoting patient rights and responding appropriately to emergencies.
- Communicate with multidisciplinary team members and patients while adhering to the organization’s mission, vision, values, and Code of Ethical Conduct.
- Maintain working knowledge of regulatory standards and sustain those standards in daily operations.
- Multitask in a fast-paced environment and adjust to patient volume.
- Work at other ambulatory offices when requested based on volume.
- Perform other duties as assigned by the manager.
- At least one year of recent registration or billing experience working in a medical facility.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals.
- Experience with Epic.
- NAHAM Certified Healthcare Access Associate (CHAA) certification.
Cooper University Health Care is an academic health system based in South Jersey. The organization provides hospital, specialty, primary, emergency, outpatient, research, and medical education services through an integrated care network. It serves patients, families, clinicians, students, researchers, and communities across southern New Jersey. Its operating model centers on academic medicine and community care supported by physician practices, clinical institutes, technology, facilities, and centralized operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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