End User Tech Support
First Quality
End User Tech Support
First Quality
Produces branded and private-label consumer products
Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking a End User Tech Support for our First Quality Tissue plant. This position will be located in Anderson, SC. End User Tech Support are responsible for identifying, diagnosing, and resolving level one issues in computer hardware and software in mainframe systems such as laptops and PCs.
Primary responsibilities include:
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
• Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.
• Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
• Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management support.
• Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses.
• Assist in change management efforts.
• Provide feedback to services and capabilities provided by IT.
• Responsible for customer satisfaction, service level objectives and IT improvement plans.
• Occasional travel to other First Quality locations required
The ideal candidate should possess the following:
• Bachelor’s Degree in computer science, related field or equivalent experience.
• Strong problem solving and decision-making skills with excellent written and verbal communications skills.
• Fluent in English
What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
Produces branded and private-label consumer products
First Quality makes consumer products such as personal care items, adult incontinence products, baby care goods, and household paper. These products are produced for both its own brands and private-label programs, then sold to retailers and institutions across North America and beyond. The company designs and manufactures practical, high-quality items that customers use in daily life and aims to meet retailer and institutional needs while maintaining strong product quality. What sets First Quality apart is its emphasis on brand building, customer service, and consistent quality, serving a diverse roster of clients and focusing on innovation and reliability to stay competitive. The overall goal is to grow sales and market presence by delivering dependable products that improve the lives of customers, partners, employees, and communities.
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