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Denver Health

Public hospital system providing comprehensive care

Insurance Verifier - Admissions & Registration

Clinical Support & Patient AdministrationPosted on Nov 12
Full-timeDenver, CO, USA$21 - $28.45 /hrIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • One to three years of relevant experience in a customer-service business is required; experience may be substituted for college requirements.
  • Ability to type 25 words per minute.
  • Ability to prioritize and perform multiple duties.
  • Ability to relate to a diverse patient population.
  • Telephone and customer service skills.
  • Critical analytical and investigative thinking skills.
  • Some knowledge of basic medical terminology, anatomy, and physiology.
  • Some knowledge of insurance concepts, practices, and procedures.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with Epic.
  • Familiarity with insurance portals.

Responsibilities

  • Collect comprehensive demographic and insurance information to facilitate timely and accurate billing for patients presenting for services.
  • Verify and identify patient payer sources and obtain insurance authorizations for patients admitted to the hospital or emergency department, or referred to ancillary or specialty services.
  • Provide notification of admission to commercial payers for their members admitted to Denver Health.
  • Review and respond to clinic or Case Management team emails and requests to confirm benefits and eligibility, and to ensure timely notification of admission, insurance authorization, and accurate billing.
  • Serve as a subject matter expert for departments regarding insurance payers, real-time eligibility, and real-time authorization.
  • Review and monitor assigned work queue volumes daily.
  • Review benefits summaries with patients to help them understand plan information, required out-of-pocket expenses, and policy limitations.
  • Liaise with insurance companies to coordinate timely claims processing.
  • Ensure authorization requests are accurate, including CPT code submissions, medical notes, referrals, orders, and imaging required for submission.
  • Ensure the correct payer is identified before services and provide training to Patient Access team members when needed.
  • Coordinate peer-to-peer communication between clinical staff and payers.

Desired Qualifications

  • Experience in a hospital or medical office setting is preferred.

About the Company

Denver Health

Public hospital system providing comprehensive care

Denver Health runs hospitals and clinics in Denver, providing emergency care, inpatient and outpatient services, and public health programs. Care is coordinated through primary care with referrals to specialists and hospital services within an integrated network that uses shared medical records. It stands out as a large, public safety-net system that serves uninsured and low-income patients and emphasizes care coordination across locations. Its goal is to ensure access to high-quality care for all residents, reduce health disparities, and improve the Denver community's overall health.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Denver, CO
Founded
1860

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