Compensation Overview

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer most in-bound customer calls and assist with inquiries, questions, and needs.
• Follow for insurance binders on expired or canceled insurance as required by lease or loan.
• Handle insurance claims.
• Collaborate with internal teams including, Sales and Sales Support departments, to address customer questions and various other customer related topics.
• Pull payoffs to address customer billing and payment questions.
• Generate invoices for asset sales.
• Notify customers of lease/loan expirations 90 days in advance.
• Scan document files and other scanning projects into system software.
• Assist with account verification for customer audits.
• Prepare assigned weekly reports.
• Fill in for receptionist when required during meal times, sick days, and PTO.
• Provide Elite Customer Service to every customer.
• Various tasks assigned by manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Ability to communicate by providing verbal feedback in a professional manner.
• Ability to receive and analyze data and input into the computer.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or GED equivalent.
• Valid Driver’s License with good standing MVR.
• Well-rounded technology capability – ability to operate multiple computer programs and can learn new programs.
• Exceptional customer service skills.
• Detail oriented, ability to multitask and organized.
• Ability to perform basic math calculations.
• Comfortable making outbound phone calls to insurance agents and customers.
• Positive attitude and dependable.
• Prior experience in the automotive, insurance, mortgage, or banking fields is a plus, but not required
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Hourly
• Compensation Range: $23.00 to $26.00
• Bonus Eligibility: No
• Reports To: Operations Manager
• Shift: 1st
• Closing Date: Open until filled