Insurance and Customer Service Specialist
Posted on 12/8/2023
INACTIVE
Transwest

201-500 employees

Comprehensive transportation solutions, vehicle sales, and servicing
Company Overview
Transwest stands out as a rapidly expanding transportation specialist, offering a comprehensive range of services from retail and fleet sales to emergency road service, backed by a robust infrastructure of 145 state-of-the-art service bays and a team of certified technicians. The company's commitment to quality and transparency is evident in its customer-centric approach, providing tailored solutions to match specific needs, whether for a single truck or an entire fleet. With partnerships with top industry manufacturers, Transwest ensures access to high-quality trucking options, solidifying its position as a trusted name in vehicle purchasing.
Industrial & Manufacturing

Company Stage

N/A

Total Funding

N/A

Founded

1990

Headquarters

Brighton, Colorado

Growth & Insights
Headcount

6 month growth

3%

1 year growth

19%

2 year growth

20%
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • High school diploma or GED equivalent
  • Valid Driver’s License with good standing MVR
  • Well-rounded technology capability
  • Exceptional customer service skills
  • Detail oriented, ability to multitask and organized
  • Ability to perform basic math calculations
  • Positive attitude and dependable
Responsibilities
  • Answer most in-bound customer calls and assist with inquiries, questions, and needs
  • Follow for insurance binders on expired or canceled insurance as required by lease or loan
  • Handle insurance claims
  • Collaborate with internal teams including, Sales and Sales Support departments, to address customer questions and various other customer related topics
  • Pull payoffs to address customer billing and payment questions
  • Generate invoices for asset sales
  • Notify customers of lease/loan expirations 90 days in advance
  • Scan document files and other scanning projects into system software
  • Assist with account verification for customer audits
  • Prepare assigned weekly reports
  • Fill in for receptionist when required during meal times, sick days, and PTO
  • Provide Elite Customer Service to every customer
  • Various tasks assigned by manager
Desired Qualifications
  • Prior experience in the automotive, insurance, mortgage, or banking fields