Full-Time

Austin – Domain Northside

Assistant Studio Manager

Posted on 5/14/2024

STUDS

STUDS

51-200 employees

Needle piercing and trendy earring retail

Consumer Goods

Compensation Overview

$28.5Hourly

+ Employee Discounts + Learning and Development Opportunities + Commitment to Diversity and Inclusion

Mid

Austin, TX, USA

Required Skills
Sales
Management
Requirements
  • 1 year of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
  • 40 hours per week, available for five shifts (Monday-Wednesday, Saturday-Sunday)
  • Comfortable standing for extended periods of time up to 8+ hours
  • Able to lift, carry, and move at least 20 lbs
  • Must be able to handle chemicals safely
  • Driven, creative problem solver that consistently acts with integrity and speaks up
  • Owner’s mindset, with the ability to approach feedback and problems with a positive attitude.
Responsibilities
  • Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively
  • Develops the team’s understanding of key business metrics and reporting
  • Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan
  • Creates a performance-oriented culture by setting clear expectations and targets for Studio team
  • Maintains an active sales floor presence in service to the clients and team
  • Actions against Studio’s reviews and customer satisfaction surveys
  • Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle
  • Implements and trains to service recovery best practices
  • Escalates client feedback to improve the overall Studio experience
  • Assumes all Studio Manager responsibilities in their absence
  • Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering
  • Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions
  • Balances analysis, experience, and integrity when making decisions for the overall business
  • Makes sound decisions, even in the absence of the Studio Manager
  • Understands when to take action and when to escalate to the Studio Manager
  • Holds themselves and the team accountable to meet directive execution dates
  • Acts with a clear sense of ownership over the studio’s operational responsibilities
  • Provides training to the Studio team on operational policy and procedures
  • Fosters a sense of belonging and strong team morale through trust and collaboration
  • Partners with the Studio Manager in recruiting a diverse Studio team
  • Leads by example and models behavior for the Studio team
  • Prioritizes Studio compliance and ensures the team is accountable to company policies and standard operating procedures
  • Admits mistakes and is not afraid to escalate when help is needed
  • Shows consistency by providing best in class service to everyone in the Studio
  • Provides prompt coaching and feedback with clear actionables
  • Collaborates with the Studio Manager on new training initiatives needed to grow the team

Studs offers an innovative ear piercing experience, providing expert needle piercing services and a diverse range of on-trend earrings. The company focuses on Earscaping, combining consultative piercing services with a wide assortment of accessibly priced earrings.

Company Stage

Series B

Total Funding

$54.8M

Headquarters

New York, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

18%

1 year growth

30%

2 year growth

86%