What You’ll Do

• Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments solutions to support clinical trial data and content management needs at the world’s largest pharmaceutical companies to emerging biotechs to Academic Research Centers.
• Manage software implementation projects and customers during the implementation’s lifecycle, focusing on project planning, gap analyses, workshop delivery, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
• Guide our customers through successful implementations from inception through adoption, ensuring alignment of processes to system design and functionality.  Think critically about business requirements to ensure the solution reflects business requirements and focuses on customer success and adoption.
• Serve as the primary customer liaison managing communication, risks, and project reporting between the project team, customer, and internal stakeholders. 
• Mentor project team and consultants in the R&D Services organization and provide leadership for project teams.
• Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
• Ensure customer success from beginning to end of the engagement life cycle.

Requirements

• 8+ years of experience working with or for organizations in Pharmaceutical, Biotechnology, Healthcare, and/or Medical Device and Diagnostics with knowledge of document and data control and storage. 
• Direct system implementation experience either as a consultant, business or IT representative for at least one of the following systems: Document Management (Documentum, OpenText, Sharepoint), CTMS, TMF, Study Startup, or eReg/ISF.
• Experience delivering or developing workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
• Proven track record leading high-impact system implementations and the ability to collaborate and manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Knowledgeable in life sciences compliance and computer systems validation requirements.
• Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement a Clinical Operations solution.
• Typical travel is 25% but can be up to 50%

Nice to Have

• Direct experience with systems such as Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, SharePoint, other clinical technologies
• Life science, computer science, or related degree
• SaaS/Cloud experience including knowledge of systems validation
• Experience in service delivery management and/or systems implementation

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $80,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.