First Bank & Trust

Community bank offering mortgages and loans

IT Services Intern

IT Service Desk & End User SupportPosted on Nov 9

InternshipNo salary listedIn-person

About the Job

Requirements

A high school diploma and current enrollment in a higher education degree program are required.
Effective communication skills and the ability to complete multiple tasks while meeting deadlines are required.
Analytical, technical writing, and organizational skills are required, along with the ability to exercise confidentiality and discretionary judgment.

Responsibilities

Manage technology and corporate operations-related projects to ensure successful development and implementation.
Assist with incoming change control requests and support questions.
Work with internal and external users to design, develop, integrate, and maintain systems supporting business initiatives while achieving operating efficiency and information integrity.
Monitor, triage, and complete the majority of change control requests and support questions received through ticket requests and phone calls, ensuring customers have a positive service experience on first communication.
Facilitate servicing of PC, network, and system-related problems and questions from internal users, including hardware, software, and application support.
Investigate, review, and evaluate business information and processes to identify workflow issues, and recommend ways to use resources efficiently and accurately.
Determine work priorities, analyze alternatives, and select applicable methods and procedures for completion.
Research and implement effective solutions to departmental needs in accordance with compliance requirements; monitor change control requests and support questions and take appropriate action.
Assist in creating and updating departmental procedures for tasks performed.
Assist the team with service desk support rotation as needed.
Act in accordance with company policies and procedures in the employee handbook.
Adhere to compliance procedures and participate in required compliance training.

Job Description:

Manage technology and corporate operations-related projects to ensure successful development and implementation. Responsible for assisting with incoming change control request and support questions. Work with internal and external users to design, develop, integrate, and maintain systems supporting business initiatives while achieving operating efficiency and information integrity.

Qualifications: This person should have a high school diploma plus be working towards a higher education degree. Effective communication skills and the ability to complete multiple tasks while meeting deadlines are essential. This person must possess analytical, technical writing, and organizational skills, with the ability to exercise confidentiality and discretionary judgment.

Principal Responsibilities:

Take responsibility for monitoring, triaging & completing the majority of change control requests and support questions for both incoming ticket requests as well as phone calls for the department. Ensure each customer has a positive service experience on the first communication.

Facilitate servicing of PC, network, and system related problems and questions from internal users. This includes hardware, software, and application support.

Investigate, review, and evaluate business information and processes to identify workflow issues, and make recommendations to address efficient and accurate use of resources.

Perform work by determining priorities, analyzing alternatives, and selecting applicable methods and procedures for completion.

Assist with researching and implementing effective solutions to departmental needs in accordance with compliance requirements. Monitor change control requests and support questions and take appropriate action on those requests.

Assist in creating and updating departmental procedures for all tasks performed.

Assist team with service desk support rotation as needed.

Act in accordance with FBT policies and procedures as set forth in employee handbook.

Adhere to compliance procedures and participate in required compliance training.

Compensation Grade

Hourly Grade 3

First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement. Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email [email protected].

About the Company

First Bank & Trust

Community bank offering mortgages and loans

First Bank & Trust is a locally owned community bank in New Orleans offering commercial and consumer banking, education/tuition lending, mortgages through FBT Mortgage, LLC, and investments through FBT Investments, LLC, serving southeast Louisiana, Mississippi, and Florida. Customers deposit funds to access checking and savings, apply for loans or education financing, and secure home loans with underwriting tailored to their needs. It differentiates itself with local ownership, a broad regional product set, and affiliated mortgage and investment entities, all backed by a culture of honesty, respect, teamwork, and accountability. Its goal is to build lasting client relationships in the Southeast by providing reliable financial services and clear, truthful communication.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: New Orleans, LA
Founded: 1991

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