Operations Solutions Business Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

We are seeking a highly motivated candidate for the position of Tech Analyst within Information Technology Department under Asian Systems Office.

The successful candidate will be part of a growing dynamic regional team that in charge of Reporting Technology Development. This is a critical platform where plenty of innovation and transformation will happen. You will be expected to play an important role in ensuring good quality, timely delivery of the system development and participate in proof-of-concepts for emerging technologies.

Role Summary

• Technical Business Analyst to support Pega platform enhancements across corporate / institutional banking operational journeys
• Acts as a bridge between business, operations, and technology teams, with strong hands‑on understanding of banking processes and Pega implementation

Core Responsibilities

• Elicit, analyze, and document functional and technical requirements for Pega enhancements
• Translate business operational needs into clear system requirements, user stories, and integration specifications
• Conduct prototyping based on user requirements and strategic solution
• Partner with architecture, integration, and delivery teams to ensure requirements are technically feasible and aligned to enterprise standards
• Support impact analysis for change requests, enhancements, and regulatory updates
• Validate solution design against banking operational policies, controls, and operational processes
• Support UAT by defining test scenarios, reviewing test cases, and resolving functional defects
• Act as functional SME during build, SIT, UAT, and hypercare phases

Requirements:

• Minimum 5 years’ experience in Business Analyst (Tech) in corporate / institutional banking operations

• Proven experience in managing integrations across multiple banking and operational systems, including CRM/prospecting platforms, KYC and screening solutions, document management systems, and core banking/account fulfillment applications.
• Demonstrated experience in defining interface requirements, mapping data flows, and overseeing end-to-end system interactions to ensure seamless connectivity. with experience in operational workflows, system dependencies, and cross-system orchestration to support efficient and compliant business processes.

• Strong practical experience in corporate / institutional banking operations, not retail
• Clear understanding of how operational requirements differ across:
  • Products
  • Legal entity types
  • Jurisdictions

Integration & Technical Knowledge (Must‑Have)

• Experience working with upstream and downstream systems, such as:
  • CRM / prospecting systems
  • KYC utilities and screening engines
  • Document management systems
  • Core banking / account fulfillment systems
• Ability to define and review:
  • Interface requirements
  • Data mappings
  • End‑to‑end flow across systems
• Strong understanding of end‑to‑end operational orchestration, including handoffs and dependencies between systems

Business Analysis & Delivery Skills

• Strong requirements documentation skills:
  • Business requirements
  • Functional specifications
  • User stories and acceptance criteria
• Ability to clearly distinguish:
  • Business requirements vs. system behavior
  • What Pega does vs. what upstream/downstream systems handle
• Comfortable working in complex, regulated environments
• Experience collaborating with:
  • Business stakeholders
  • Operations teams
  • Technology delivery and vendors

Stakeholder & Communication Skills

• Ability to engage confidently with business, compliance, operations, and technology teams
• Capable of explaining technical solutions in business language and vice versa
• Experience working in large financial institutions with formal governance and controls

• Experience with:
  • Pega implementations
  • Customer Operational platform migrations or upgrades
  • Multi‑country or regional operational implementations
• Exposure to enterprise architecture, data, or security governance processes
• Prior experience in Asian banking environments (SG, HK, JP, etc.)

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.