IT Help Desk Technician
Enterfusion
IT Help Desk Technician
Enterfusion
Reduces IT risk and scales infrastructure
Enterfusion · Orlando, United States · Full-time · Posted 2026-08-20
Salary: USD 48,000–65,000
Workplace: on_site
Department: Technical Support
Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.
A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.
Experience supporting at least one of the following:
AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.
The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.
Salary, Full-time, Non-exempt
The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.
If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time.
✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
✅ Life Insurance – Company-paid coverage for employees.
✅ Short- & Long-Term Disability Insurance – Income protection benefits provided.
✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage.
✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success! 🚀
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Reduces IT risk and scales infrastructure
Enterfusion provides managed IT services focused on helping growing organizations reduce IT risk, scale their infrastructure, and free up internal teams to focus on strategy. It does this by offering solutions that manage security and risk, expand and adapt IT infrastructure as the organization grows, and handle day-to-day IT operations so internal staff can concentrate on higher‑level initiatives. Compared with competitors, Enterfusion emphasizes maintaining strong service levels while aligning IT delivery with the company’s broader strategy, rather than just outsourcing tasks. The goal is to help growing businesses run reliable, scalable IT systems without sacrificing strategic priorities or service quality.
Explore more opportunities at Enterfusion