Logistics Supervisor

Job Description

Job Summary

We are looking for an experienced Logistics Supervisor with expertise in Customer Management and Customs Clearance. The candidate must have 5–8+ years of solid working experience in international logistics, customer coordination, import/export customs management, and ERP operation. This role requires fluent English for meetings with overseas teams via Microsoft Teams, professional skills in ERP system maintenance, and strong learning potential. The successful candidate will be trained and developed to take on more responsibilities and higher-level management tasks in the future.

Key Responsibilities

1. Customer Management & Coordination

• Serve as the main contact for overseas customers on logistics-related issues, including delivery schedule, shipping status, document confirmation, and exception handling.
• Communicate professionally via Microsoft Teams, email, and online meetings to ensure clear and effective communication with foreign customers and global teams.
• Track and update customers on shipment status, lead time, and logistics progress to maintain high customer satisfaction.
• Coordinate with internal teams (production, warehouse, sales, finance) to meet customer logistics requirements and ensure on-time delivery.

2. Customs Clearance & International Logistics

• Manage daily import/export customs declaration, document review, compliance control, and clearance follow-up.
• Cooperate with freight forwarders, customs brokers, and inspection authorities to ensure smooth and compliant cross-border logistics.
• Monitor logistics cost, transit time, and risks; optimize shipping routes and customs processes.
• Ensure all customs and logistics records meet legal and company requirements.

3. ERP System Operation & Maintenance

• Be responsible for daily operation and maintenance of the ERP system related to logistics: order entry, shipping data maintenance, inventory update, and document generation.
• Ensure data accuracy in ERP, conduct regular data checking and system coordination with IT or relevant departments.
• Generate logistics reports, shipping summaries, and customer statements through ERP.
• Support process improvement based on ERP functions to enhance logistics efficiency.

4. Team & Daily Management

• Supervise daily logistics work, ensure high efficiency and compliance of the whole process.
• Solve urgent logistics issues, shipment delays, customs exceptions, and customer complaints.
• Complete other tasks assigned by supervisor and undertake expanded responsibilities as capability grows.

Job Requirements

• Bachelor’s degree or above, major in Logistics, International Trade, Supply Chain Management, or related field.
• 5–8+ years of working experience in international logistics, with solid experience in Customer Management and Customs Clearance.
• Fluent English in listening and speaking; able to independently attend international meetings on Teams and communicate smoothly with foreign customers and teams.
• Proficient in ERP system operation and maintenance (such as SAP, Oracle, Kingdee, UFIDA, or other enterprise ERP).
• Familiar with international logistics processes, customs policies, shipping documents, and trade compliance.
• Strong customer service awareness, communication skills, problem-solving ability, and result-oriented.
• Detail-minded, able to work under pressure, with good teamwork spirit.
• High learning agility and growth potential: willing to take challenges and capable of undertaking more important work and management responsibilities in the future.

We Offer

• Competitive salary package + performance bonus
• Full social insurance and housing fund
• Paid annual leave, statutory holidays, team building activities
• Clear career development path and promotion opportunities
• Stable platform with training to grow into a senior manager

Qualifications

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.