Knowledge & Innovation Analyst - Litigation

Nashville, Tennessee

Job Description

POSITION SUMMARY

The Knowledge & Innovation Analyst is a member of Pillsbury’s AI & Knowledge Department who supports the Litigation Global Business Unit’s knowledge management and innovation work. Working with Knowledge & Innovation Lawyers and matter teams, the Analyst supports maintenance of know-how, maps workflows, and supports the evaluation of workflow improvements with AI and other technology. The role combines process mapping, practical analysis, and content management.

KEY RESPONSIBILITIES

Process Mapping and Workflow Improvement

• Work with Knowledge & Innovation lawyers, Directors of Practice Operations, and practicing lawyers to map selected workflows and document recurring delays, handoffs, and pain points.

• Support workflow pilots by coordinating activities, gathering feedback, and tracking changes and results.

• Analyze agreed measures of use, quality, and efficiency and summarize findings to help the team refine or expand promising approaches.

Know-How and Matter Profiling

• Support Knowledge & Innovation lawyers in the maintenance of knowledge management assets, applying agreed data standards and access procedures.

• Collect and verify information about matters, participants, forum, disposition, judges/mediators/arbitrators, outcomes, work product, time entry narratives and hours billed, and other internal and external data sources reporting on the firm’s litigation activity (e.g., reported decisions where firm attorneys are counsel of record). Conduct outreach to attorneys and staff to collect missing data.

• Maintain that information in matter profiles and related systems, applying consistent metadata and data standards to support search and reporting.

• Verify data accuracy within knowledge systems and ensure consistent application and compliance of knowledge taxonomies and data standards.

• Monitor compliance of data collection workflows, including regular evaluation of the effectiveness of data collection processes, and usage of knowledge resources and tools; help identify gaps and opportunities for improvement. As necessary, work with the AI & Knowledge department to develop new workflows and processes.

Innovation & AI Delivery

• Support testing of new processes, workflows, and AI tools.

• Support monitoring of emerging trends, technologies, and best practices within the litigation, KM, legal AI, and professional services markets to support innovation, competitive positioning, and continuous improvement initiatives for the practice.

Guidance & Training

• Support the preparation and delivery of practical guidance and training for lawyers by Knowledge & Innovation, Talent Development, AI and Training teams.

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent relevant experience.

• 2+ years in litigation support, paralegal, knowledge management, legal operations, legal tech or a comparable role.

• Strong organizational, analytical and written communication skills, with attention to data accuracy and follow-through.

• Experience documenting and mapping workflows with stakeholders, including identifying handoffs, pain points, and opportunities for improvement.

• Sound judgment in handling confidential information and collaborating with attorneys and professional staff.

PREFERRED QUALIFICATIONS

• Familiarity with litigation documents and processes.

• Experience with legal document management or search systems, process mapping, reporting, or legal technology pilots.

The expected salary range for this position is $175,000 - $200,000.  Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at [email protected].