N

Nortal

Global consulting and tech implementation services

Team Lead Service Management

IT OperationsConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A completed degree in Computer Science, Business Informatics, a comparable technical field, or an equivalent qualification is required.
  • Several years of professional experience in Service Management, IT operations, or infrastructure management are required.
  • Experience in functional and disciplinary team leadership is required.
  • Strong knowledge of modern IT infrastructures and data center operations is required.
  • Good knowledge of servers, networks, hosting, and IT operating models is required.
  • Strong knowledge of different cloud models, particularly private, public, and hybrid cloud, is required.
  • Understanding of the integration and operation of complex application landscapes is required.
  • Knowledge of BSI IT-Grundschutz requirements and their application in assessing IT infrastructures and cloud solutions is required.
  • Experience in project and stakeholder management is required.
  • Very good German and good written and spoken English are required.
  • Leadership and communication skills, accountability, independent and structured work, strategic and entrepreneurial thinking, and the ability to explain complex technical topics clearly to different audiences are required.
  • Customer and service orientation, confidence with customers, internal stakeholders, and external partners, decision-making ability, initiative, and motivation to develop people, teams, and processes are required.
  • The candidate must be able to connect operational requirements with strategic goals.

Responsibilities

  • Lead the Service Management team functionally and disciplinarily.
  • Plan personnel deployment and manage and develop team resources.
  • Set goals and conduct regular employee and feedback discussions.
  • Support the professional and personal development of team members.
  • Plan and manage future staffing needs and participate in hiring.
  • Manage talent acquisition from profile review through interviews and job shadowing.
  • Establish clear structures, responsibilities, and priorities within the team.
  • Coordinate with stakeholders when onboarding and transitioning new services into operations.
  • Coordinate service operations with internal and external partners.
  • Ensure stable, efficient, and smooth ongoing operation of external services.
  • Manage, prioritize, and coordinate day-to-day and project tasks.
  • Support and manage service and infrastructure projects.
  • Identify improvement opportunities in ongoing service operations.
  • Ensure transparent communication among customers, business departments, and service providers.
  • Advise customers on the design, operation, and development of application landscapes and data center infrastructures.
  • Assess and design IT infrastructures against technical, economic, and operational requirements.
  • Assess different cloud infrastructures and operating models, including private, public, and hybrid cloud, and compare their advantages and disadvantages with traditional data center models.
  • Apply relevant security requirements, especially BSI IT-Grundschutz, when assessing and designing infrastructure and cloud solutions.
  • Contribute technical expertise to existing service development and the design of new services.
  • Contribute to the development of the lifecycle management strategy and continuously optimize service management processes.
  • Identify and implement sustainable effort and efficiency improvements.
  • Introduce methods, standards, and tools to improve efficiency and service quality.
  • Develop service management structures and operating models.
  • Collaborate with other business departments and external service providers, and initiate and support improvement measures and change processes.
  • Provide subject-matter support for tenders and proposals, analyze technical requirements—particularly for IT infrastructure and data center operations—and assess solution options and feasibility.
  • Prepare calculation inputs and technical contributions for proposals, assess whether service and profile requirements can be met, and evaluate existing skills and qualifications.
  • Support the preparation and evaluation of service descriptions and solution concepts.

Desired Qualifications

  • Experience with tendering, proposal, and costing processes is desirable.

About the Company

cb

Nortal

Global consulting and tech implementation services

Nortal helps governments and private organizations transform operations using data-driven strategies and technology. It combines strategic advisory with software delivery, offering consulting, system integrations, CRM ecosystems, and IoT-enabled monitoring to automate processes and improve productivity. It differentiates itself by delivering end-to-end programs that blend sector experience across digital healthcare, public finance, e-commerce, and industrial IoT for long-term transformation rather than standalone projects. Its goal is to turn data insights into practical, scalable changes that increase efficiency, productivity, and service quality.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$103.5M
Headquarters
Helsinki, Finland
Founded
2000

Recently Posted Jobs

Explore more opportunities at Nortal

See more jobs