Team Lead Service Management
No salary listed
Mid
Bachelor's
Remote in Germany
RemoteRemote work is available across Germany; hybrid work is available from offices in Berlin, Hamburg, or Dresden.
IT Operations
About the job
Requirements
- A completed degree in computer science, business informatics, a comparable technical degree program, or an equivalent qualification.
- Several years of professional experience in service management, IT operations, or infrastructure management.
- Experience with functional and disciplinary team leadership.
- Strong knowledge of modern IT infrastructures and data center operations.
- Good knowledge of servers, networks, hosting, and IT operating models.
- Strong knowledge of private, public, and hybrid cloud models.
- Understanding of the integration and operation of complex application landscapes.
- Knowledge of the requirements of the BSI IT-Grundschutz and their application when evaluating IT infrastructures and cloud solutions.
- Experience in project and stakeholder management.
- Very good German and good English language skills, spoken and written.
- Strong leadership and communication skills.
- A high sense of responsibility and an independent, structured way of working.
- Strategic and entrepreneurial thinking.
- Ability to communicate complex technical matters clearly and appropriately for the audience.
- Strong customer and service orientation, with confidence when dealing with customers, internal stakeholders, and external partners.
- Decision-making ability and a high degree of initiative.
- Ability to connect operational requirements with strategic objectives.
Responsibilities
- Lead the Service Management team both functionally and disciplinarily.
- Manage workforce planning and steer and develop team resources.
- Conduct objective-setting meetings and regular employee and feedback discussions.
- Promote the professional and personal development of team members.
- Plan and manage future staffing needs and participate in new hires.
- Independently support the talent acquisition process from profile review through interviews and work-shadowing sessions.
- Create clear structures, responsibilities, and priorities within the team.
- Coordinate with relevant stakeholders when onboarding and transferring new services into operations.
- Coordinate and manage service operations activities with internal and external partners.
- Ensure stable, efficient, and smooth ongoing operation of external services.
- Steer, prioritize, and coordinate tasks in daily operations and projects.
- Support and manage service and infrastructure projects.
- Identify optimization and improvement opportunities in ongoing service operations.
- Ensure transparent communication among customers, specialist departments, and service providers.
- Advise customers on the design, operation, and further development of application landscapes and data center infrastructures.
- Evaluate and design IT infrastructures while considering technical, economic, and operational requirements.
- Advise on and evaluate different cloud infrastructures and operating models, especially private, public, and hybrid cloud.
- Evaluate the advantages and disadvantages of cloud models compared with traditional data center models.
- Apply relevant security requirements, particularly BSI IT-Grundschutz, when evaluating and designing infrastructure and cloud solutions.
- Contribute technical expertise to the further development of existing services and the design of new services.
- Contribute to the development of the lifecycle management strategy.
- Continuously optimize and develop service management processes.
- Identify and implement measures for sustainable workload and efficiency optimization.
- Introduce and establish new methods, standards, and tools to improve efficiency and service quality.
- Develop structures and operating models in service management.
- Work closely with other specialist departments and external service providers as an interface function.
- Initiate and support improvement measures and change processes.
- Provide functional support for tenders and proposal processes.
- Analyze and evaluate technical requirements, particularly for IT infrastructures and data center operations.
- Evaluate potential technical solutions and their feasibility.
- Prepare calculation bases and technical contributions for proposals.
- Evaluate service and profile requirements for professional and technical feasibility.
- Prepare and evaluate existing skills and qualifications.
- Support the preparation and evaluation of service descriptions and solution concepts.
Desired Qualifications
- Experience in tendering, proposal, and calculation processes.
About the company
Nortal helps governments and private organizations transform operations using data-driven strategies and advanced technology. It offers consulting and technology implementations across digital healthcare, public finance management, e-commerce, and industrial IoT, including CRM ecosystems and remote production monitoring. The approach combines strategic roadmaps with tailored software, system integration, and process automation, supported by ongoing maintenance and advisory services. The goal is to improve efficiency, productivity, and service delivery by turning insights into scalable, measurable transformations.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$103.5M
Headquarters
Helsinki, Finland
Founded
2000
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Simplify's Take
What believers are saying
- Fiscal 2025 revenue reached €254.2 million, driven by acquisitions and AI-first delivery.
- The 2026 Amigo partnership expands healthcare AI into triage, virtual care, and outreach.
- The 2026-05 EDF cyber resilience win and Microsoft industrial AI recognition validate enterprise demand.
What critics are saying
- Integration risk compounds after Nearsure, Pwrteams, and iSAX acquisitions across three continents.
- Heavy public-sector exposure ties growth to procurement cycles and political delays, especially Europe and GCC.
- If AI-first delivery disappoints, Nortal loses pricing power against Accenture, CGI, and local boutiques.
What makes Nortal unique
- Nortal owns 25-year government transformation credibility, from Estonia e-government to Lithuania health records.
- It unifies strategy, engineering, cyber resilience, and AI-first delivery under one brand since May 2026.
- Its industrial IoT depth strengthened with iSAX on 2026-07-02 and Microsoft partnerships.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Hybrid Work Options
- Remote Work Options
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Wellness Program
- Mental Health Support