Collections Analyst

We are seeking a Collections Analyst to join our Atlanta-based Credit and Collections team. This high-visibility opportunity is well suited to a proactive professional who brings persistence, sound judgment, analytical thinking, and a strong customer focus to a fast-paced business environment.

The Collections Analyst manages the full collection cycle for an assigned portfolio of business-to-business customer accounts. Key responsibilities include prioritizing accounts based on aging and risk, securing payment commitments, resolving invoice and payment issues, supporting dispute management and order-release decisions, maintaining accurate account records, and partnering across functions to improve cash flow and remove barriers to payment.

This is an onsite role at our GP HQ in downtown Atlanta, GA. While GP offers some remote work flexibility, there is a need for hybrid/weekly in-office presence for this role given the importance of fostering relationships and collaborating across several capabilities. We anticipate approximately three to four days per week in the office.  We are seeking local applicants, or candidates that are willing to relocate to the area.  

Based in Atlanta, Georgia-Pacific and its subsidiaries are among the world's leading manufacturers and marketers of bath tissue, paper towels and napkins, tableware, paper-based packaging, cellulose and building products. You may recognize our household brands, such as Brawny® paper towels, Quilted Northern® bath tissue and Dixie® cups and tableware. Its Georgia-Pacific Recycling subsidiary is among the world's largest traders of paper, metal and plastics. The company operates more than 150 facilities and employs approximately 30,000 people directly and creates more than 80,000 jobs indirectly.

What You Will Do

• Manage a portfolio of B2B customer accounts and execute timely, professional follow-up on past-due invoices.
• Review aging, account risk, balance exposure, payment history, and customer status to prioritize daily collection activity.
• Contact customers by phone, email, and customer portals to secure payment commitments, confirm remittance details, and resolve payment obstacles.
• Research and resolve short payments, deductions, unapplied cash, credits, missing documentation, and account discrepancies.
• Investigate invoice disputes involving pricing, quantity, freight, tax, billing, or proof of delivery and coordinate resolution with the appropriate teams.
• Track promises to pay, payment plans, disputes, and follow-up actions through completion.
• Support credit-hold and order-release decisions by providing accurate account status, customer commitments, and risk information.
• Maintain clear, timely, and complete records of collection activity, customer conversations, disputes, and next steps in the system of record.
• Escalate high-risk accounts, repeated nonpayment, unresolved disputes, or policy exceptions to leadership.
• Prepare portfolio updates, aging commentary, and performance reporting; identify root causes and recommend process improvements.
• Contribute to team goals for cash collection, past-due reduction, dispute resolution, order-release responsiveness, and customer account health.

Who You Are (Basic Qualifications)

• Experience in B2B collections, accounts receivable, credit, billing, customer service, or a related finance function.
• Ability to interpret aging reports, customer statements, invoices, credits, payment history, and remittance information.
• Strong written and verbal communication skills, including the ability to navigate difficult conversations professionally and respectfully.
• Strong follow-through, organizational skills, attention to detail, and the ability to manage a high-volume workload with competing deadlines.
• Working proficiency in Microsoft Excel and Outlook, with the ability to learn ERP, accounting, and collections systems.
• High school diploma or equivalent.

What Will Put You Ahead

• Commercial collections or accounts receivable experience with direct portfolio ownership.
• Associate degree or higher in accounting, finance, business, or a related field, or equivalent practical experience.
• Experience in manufacturing, distribution, packaging, building products, logistics, or another high-volume B2B environment.
• Experience using SAP S/4HANA, Infinium, Billtrust, GetPaid, or comparable ERP and collections workflow tools.
• Intermediate or advanced Excel skills, including pivot tables, lookups, conditional logic, and aging or portfolio reporting.
• Experience with deductions, chargebacks, cash application, dispute management, credit holds, or order release.
• Bi-lingual English and Spanish

Note: This position is not eligible for visa sponsorship.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy: All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are: Georgia-Pacific is a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Our Benefits: Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities: Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc

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