Assistant Store Manager
Posted on 1/20/2023
INACTIVE
Wayfair

10,001+ employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Consumer Goods

Company Stage

N/A

Total Funding

$2.3B

Founded

2002

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

7%

1 year growth

-5%

2 year growth

-11%
Locations
Western Springs, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Customer Service
Data Analysis
CategoriesNew
Administrative & Executive Assistance
Requirements
  • 3+ years of retail leadership experience. Interior design, furniture or home goods experience preferred
  • Exceptional analytical, problem-solving and decision-making skills
  • Proven ability to motivate, influence and inspire yourself and others
  • Track record of thriving in a fast paced and changing environment
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Responsibilities
  • As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores
  • Ignite an on-brand design space utilizing all of our design and omni channel tools and services to bring our customer's design aspirations to life
  • Guide customers through their questions on product features and functionality, style and product coordination, and cutting requests, including in store assortment and endless aisle
  • Assist the Store Manager in bringing the Wayfair brand family to life by building a high performing customer centric team, and actively linking them in an authentic way to all channels
  • Master our brand story and be able to share our brand with polished communication, personal appearance and professionalism
  • Consistently recruit, hire, and retain a salesforce that delights and inspires our customers while driving sales and providing design advice
  • Build a talent pipeline, both internal and external, to deliver budgeted sales and best in class customer experience
  • Build schedules that allow for best in class customer service, meet all operational business requirements and are fair and balanced for associates
  • Maintain leadership presence through effective floor management and resource allocation
  • Perform opening and closing routines and provide supervision to ensure the store is meeting financial goals and associates are providing best in class service to our customers
  • Foster and instill a culture of accountability and continuous feedback to promote a profitable, positive, and dynamic environment
  • Assist the Store Manager in leading a team to always use good judgment; demonstrate a culture of ethical conduct, security, and compliance
  • Ensure the team feels supported and inspired daily; Treat all personnel internally and externally with respect, empathy, and inclusion
  • Lead customer fulfillment across all channels leveraging all services including (order pick up, outgoing shipment, incoming inventory, home delivery, Installation)
  • Manage stockroom organization and supply levels to maximize efficiency, safety and productivity to support sales floor replenishment and omni channel fulfillment
  • Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand
  • Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive
  • Participate in operational store activities as needed: bringing new products to the floor, floor sets, replenishment, substitutions and general store upkeep
  • Bring a willingness to share innovative ideas and solutions to continuously improve team operations
  • Live by, emulate, and guide by our People Principles every day
  • Excellent verbal communication skills
  • Excellent active listening skills
  • Excellent sales and customer service skills
  • Extensive knowledge of the merchandise sold
  • Ability to anticipate customers' needs
  • Ability to recommend merchandise to customers
  • Ability to operate or to quickly learn the stores point-of-sale system
  • Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred
  • Ability to process information and merchandise through a computer system and POS register system