W

WVU Medicine

Academic health system

Patient Access Specialist

Part-TimeUpdated on 10/23/2026
No salary listed
Entry
Associate's
Morgantown, WV, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or equivalent is required.
  • The position requires accurately using applicable computer software and equipment for access processing and following downtime procedures.
  • The position requires knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
  • The position requires performing repetitious duties throughout the shift.
  • The position requires attention to detail, organization, and the ability to perform multiple tasks simultaneously.
  • The position requires memorizing information and referencing written sources or appropriate personnel for information not retained.
  • The position requires understanding medical insurance payment requirements and basic knowledge of covered services.
  • The position requires working with people of varied personalities, education levels, capabilities, and communication skills.
  • The position requires tact and diplomacy when dealing with physicians, patients, and families.
  • The position requires written and verbal communication skills.
  • The position requires understanding written and oral communication.
  • The position requires frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling throughout the shift.
  • The position requires visual acuity within the normal range.
  • The position requires exerting more than 50 pounds of force occasionally, up to 25 pounds frequently, and up to 10 pounds constantly to move objects.
  • The position requires manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
  • The position requires moving throughout the work area and clinic area.
  • The position requires sitting or standing for extended periods.
  • The position requires performing assigned tasks despite frequent interruptions.
  • The position requires working within a confined office space and under fluorescent lighting, and maintaining concentration around office machinery noise.
  • The position involves exposure to communicable disease.
  • The department operates 24/7, and staff participate in a rotating holiday schedule.
Responsibilities
  • Greet and receive patients into the health care facility.
  • Accurately and promptly process patient demographic and insurance information.
  • Communicate with and support hospital departments using the scheduling system as appropriate.
  • Obtain electronic signatures for consent to treat and patient financial obligations.
  • Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems for service and claim processing; and scan insurance cards and photo identification.
  • Complete managed care responsibilities, when needed, by obtaining pre-certification and authorizations.
  • Prepare the standard consent form, notice of privacy practices, and other registration paperwork, and present it to patients, family members, or legal guardians for signatures.
  • Collect deposits, co-payments, deductibles, and patient liability payments when applicable; provide receipts and document payments in registration and billing systems.
  • Direct patients seeking financial assistance to a Financial Counselor.
  • Prepare patient-identification armbands.
  • Balance daily receipts and the cash drawer for patient payments as needed.
  • Follow up on accounts indicated by system flags, including courtesy dismissals, comments, and red stickers.
  • Initiate auto-accident liability coverage when needed by identifying patients involved in auto accidents, obtaining pertinent medical or no-fault liability information, and documenting it in registration and billing systems.
  • Initiate end-stage renal disease screening when needed by identifying patients with end-stage renal disease, obtaining coverage information regarding Supplemental Security Income, and documenting it in registration and billing systems.
  • Initiate Veterans Administration eligibility screening when needed by identifying eligible patients, coordinating admission or treatment with the Veterans Administration, and documenting it in registration and billing systems.
  • Initiate Black Lung Supplemental Security Income screening when needed by identifying covered patients and documenting it in registration and billing systems.
  • Initiate Workers' Compensation screening when needed by identifying patients seeking treatment for work-related injuries, assisting with paperwork, and documenting it in registration and billing systems.
  • Initiate the Medicare Secondary Payer Questionnaire, obtain all required information, and document it in the registration and billing system.
  • Maintain confidentiality under policy and HIPAA when interacting with patients, physicians, families, co-workers, and the public regarding demographic, clinical, and financial information.
  • Provide patients with information about insurance, bill payment, and hospital procedures; maintain current knowledge of major payer payment provisions.
  • Perform medical necessity checks and complete an Advanced Beneficiary Notice as needed.
  • Answer phone calls professionally and courteously, using the phone system correctly.
  • Schedule, reschedule, or cancel patients according to hospital workflows.
  • Check order completeness and validate orders against scheduled services.
  • Follow hospital, state, and federal guidelines for a safe environment for workers, patients, and the public, and ensure staff compliance with hospital, governmental, and insurance regulations.
  • Comply with Notices of Privacy Practices and the Patient's Rights and Responsibilities, and cooperate with the WVUH Corporate Compliance Program during employment.
  • Interact with clients, families, visitors, physicians, departmental and hospital staff, and the public professionally and with concern for their needs.
  • Participate in assessing and improving services and regulatory compliance, and report assessment and improvement results to appropriate administrative levels.
Desired Qualifications
  • An associate degree in a related medical field, such as medical assisting or medical office administration.
  • Experience in a medical office setting.
  • Basic knowledge of medical terminology.
  • Basic knowledge of third-party payers.
  • General knowledge of point-of-service collection procedures.

About the company

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WVU Medicine

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WVUMedicine is an academic health system serving West Virginia and the surrounding region. The system operates hospitals, clinics, specialty programs, emergency care, research, and medical education through an integrated network. It serves patients, families, referring clinicians, students, researchers, and regional communities. Its operating model centers on clinical care, hospital operations, ambulatory services, education, research, and shared system support. Teams work across nursing, physicians, allied health, research, technology, facilities, administration, and patient services. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.

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