Customer Success Specialist

Weave system requirements for dental practices in 2026. Weave is not a practice management system. It does not store your patient records or imaging data. It is a patient communication and VoIP phone platform that sits alongside your existing practice management software and connects to it. That distinction matters when you are thinking about system requirements. Weave does not require a dedicated server. There is nothing to install on a server in your back office. What it does require is a reliable internet connection, a compatible network, and workstations that can run its desktop application alongside your PMS. Here is what your practice needs to run Weave without issues. What Weave actually is. Weave combines a VoIP phone system with a patient communication suite. When a patient calls your practice, Weave pulls their information from your practice management software and displays it on the staff member's screen before they even pick up the phone. No more asking for name and date of birth while the patient waits. On top of the phone system, Weave handles two-way text messaging, automated appointment reminders and confirmations, online review requests, digital forms, insurance verification, and payment processing. All of it runs through a single desktop application and mobile app. Weave integrates with Dentrix, Eaglesoft, Open Dental, Curve Dental, and most other major dental practice management platforms. The integration depth varies by platform, so confirm your specific PMS compatibility with Weave before committing. Internet and network requirements. Because Weave runs on VoIP and the cloud, your internet connection is the most critical infrastructure requirement. Call quality, text delivery, and application responsiveness all depend on it. Workstation requirements. What your IT provider handles for Weave. Weave has its own installation team that handles the initial phone system setup, number porting, and onboarding. However, your IT provider plays an important role before, during, and after the install. Before installation. Your IT provider needs to verify that your network meets Weave's requirements, that your router is compatible, and that your internet speed and stability are sufficient for VoIP. A poor network assessment before installation is the leading cause of call quality issues after go-live. During installation. Weave's installation team handles the physical phone setup. Your IT provider coordinates network access, confirms firewall settings do not block VoIP traffic, and ensures the Weave desktop application is installed and syncing correctly on all workstations. After installation. Your IT provider manages ongoing workstation health, operating system updates, and network monitoring. If internet performance degrades, call quality is the first thing practices notice. Proactive network monitoring catches issues before they affect the front desk. HIPAA considerations. Weave is HIPAA compliant and provides a Business Associate Agreement. However, your practice remains responsible for workstation-level safeguards. Access controls, screen lock policies, and staff training are all your responsibility regardless of which communication platform you use. Frequently asked questions. Does Weave work with Dentrix and Eaglesoft? Yes. Weave integrates with both Dentrix and Eaglesoft, and these are two of the most highly rated Weave integrations among dental users. The integration pulls patient data into the Weave interface when a patient calls. Confirm your specific version compatibility with Weave before purchasing. What happens to its phones if the internet goes down? Weave runs entirely on your internet connection. If your internet goes down, your Weave phones and the desktop application go offline. This is why a backup LTE internet connection is strongly recommended for practices running Weave. Many dental IT providers set up automatic LTE failover so the switch happens without any staff intervention. Can Ekim IT keep its existing phone numbers? Yes. Weave supports number porting, which transfers your existing practice phone numbers to the Weave system. The porting process takes time and is handled by Weave's installation team. Your IT provider should be present or available during the port to address any network issues that come up. Does Weave replace its practice management software? No. Weave is a communication and phone platform, not a practice management system. It does not handle clinical charting, treatment planning, imaging, or insurance billing. It connects to your existing PMS and adds communication tools on top of it. Does your network meet Weave's requirements? Ekim IT Solutions works exclusively with dental practices. Ekim IT serve New England and New York with on-site support and dental practices nationwide with remote support. Security, compliance, and everything in between so you can focus on patients. Ezra Angelo

Weave Communications has appointed Ryan Dubin and Edward Robson as independent directors to its board, effective immediately. The appointments were made pursuant to a cooperation agreement with Engine Capital and 2717 Partners. Robson brings private equity and public market investing experience, whilst Dubin has expertise in corporate strategy, capital allocation and capital markets. The board will establish a new Finance Committee, which will include both new directors alongside David Silverman and Tyler Newton, with Silverman serving as chair. Under the cooperation agreement, the board will search for a third independent director with executive-level software operating experience. Weave is a vertical SaaS platform providing AI-powered patient engagement and payment solutions for small and medium-sized healthcare practices.