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NCR Atleos

Operates global self-service ATM network

Field Service Technician 2

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeCascavel, State of Paraná, BrazilNo salary listed

About the Job

Requirements

  • Previous experience in IT, including PC hardware maintenance and technical support, working with ATMs.
  • Knowledge of Windows operating systems.
  • Experience with basic maintenance tools and Microsoft Office.
  • Must reside in Cascavel, Paraná.
  • Must have CFT registration.
  • Must have a valid category B or higher driver's license.
  • Must provide proof of two COVID-19 vaccinations.
  • Must be available for travel within a 300 km radius, including occasional overnight stays.
  • Must be able to work at heights and obtain NR35 certification, provided by NCR Atleos.
  • Must be available for on-call shifts defined by management, including weekends and nighttime hours.
  • Must have initiative and be able to work autonomously.
  • Must be able to work under pressure and meet deadlines.
  • Must have problem-solving ability and interpersonal communication skills, with a customer-service orientation.

Responsibilities

  • Resolve customer problems and incidents through to complete resolution in accordance with established service-level agreements.
  • Perform services on low-complexity products and solutions, focusing on financial products and ATMs.
  • Perform minor repairs and component replacements on Level I equipment, including PCs, workstations, peripherals, printers, and front-end point-of-sale systems.
  • Perform first-line maintenance on ATMs and kiosks.
  • Assist with site preparation, including cabling, equipment installation, basic testing, and modular replacements.
  • Perform periodic preventive maintenance on assigned products.
  • Diagnose technical failures and perform minor repairs and module-level replacements.
  • Build and maintain positive customer relationships, ensuring clear and effective local communication.
  • Represent NCR Atleos professionally while preserving the company's image and values.
  • Follow all safety procedures, especially when working at ATMs and financial institutions.
  • Receive and ship materials and keep inventory up to date.
  • Address customer requests directly, resolving incidents or escalating them to the supervisor, territory manager, or Control Tower when necessary.

Desired Qualifications

  • Intermediate knowledge of routers, antenna adjustments, and telecommunications in general.

About the Company

NCR Atleos

Operates global self-service ATM network

NCR Atleos helps financial institutions, retailers, and consumers by running and improving self-serve financial access through a large network of ATMs. Its main product is an always-on, globally connected ATM service that enables people to withdraw cash, check balances, and complete other financial transactions without visiting a bank teller. The company combines extensive ATM installation and maintenance expertise with scalable operations and global support to keep machines up and running for customers around the world. What sets Atleos apart is its size and experience: it operates the largest independently-owned ATM network and offers continuous, worldwide services and ongoing improvements to its ATM technology and operations. The company’s goal is to make self-service financial transactions easy and reliable, drive foot traffic for retailers, and help banks run more efficient operations while giving consumers convenient access to digital-first cash and payment experiences.

Company size
10,001+
Company stage
Acquired
Total funding
$6.6B
Headquarters
Atlanta, GA
Founded
2023

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