Datamark

BPO and contact center services provider

Technical Support Agent

Customer SupportConfirmed live in the last 24 hours

Full-timeChihuahua, MexicoNo salary listedHybrid

About the Job

Requirements

An associate degree in Computer Science or a related discipline with computer classes; equivalent experience may be considered in lieu of formal education.
At least two years of programming experience and strong knowledge of one or more of the following: SQL databases, reading system log files, PHP, or SharePoint.
Analytical skills and the ability to solve problems with customers by listening, understanding, and responding to their needs.
Knowledge of Help Desk activities, including defining, implementing, and monitoring an escalation process.
Customer relationship skills in a call center environment and the ability to collaborate with all business units.
Strong analytical skills and the ability to develop solutions and alternatives that meet business goals.
Effective verbal and written communication skills, including the ability to communicate with technical and non-technical clients.
Spanish and English bilingual proficiency at C1 level.

Responsibilities

Troubleshoot and resolve technical issues related to software, hardware, and networking.
Respond to customer inquiries by phone, email, and chat.
Guide users through installation and configuration of software or hardware solutions.
Document ongoing issues and resolutions in the ticketing system to track progress.
Collaborate with team members to share insights and solutions.
Stay updated on technology trends and product information.

Technical Support Agent

Datamark, Inc. · Chihuahua, Mexico (Hybrid) · Full-time · Posted 2026-06-29

Salary: MXN 1–2

Workplace: hybrid

Department: Non-Staff

Description

Join DATAMARK, as a Technical Support Agent!

Are you passionate about technology and helping others? We are seeking a dedicated Technical Support Agent to become a vital part of our team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring that their needs are met promptly and efficiently.

Your primary responsibilities will include troubleshooting software and hardware issues, guiding users through step-by-step solutions, and documenting technical processes. You will play a key role in maintaining high customer satisfaction by providing clear communication and effective problem resolution.

Key Responsibilities:

Troubleshoot and resolve technical issues related to software, hardware, and networking.
Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
Guide users through the installation and configuration of software or hardware solutions.
Document ongoing issues and resolutions in our ticketing system to track progress.
Work collaboratively with other team members to share insights and solutions.
Stay updated on the latest technology trends and product information.

If you're ready to leverage your technical skills and contribute to a dynamic team, we encourage you to apply!

Requirements

Associates degree in Computer Science or related discipline with computer classes. Equivalent experience may be considered in lieu of formal education.
Minimum of two (2) year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
Demonstrated analytical skills with the ability to problem-solve with customers by listening, understanding and responding to the needs of the customer.
Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
Customer relationship skills in a call center environment and the ability to collaborate with all business units.
Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
Effective verbal and written communication skills with the ability to listen and communicate with technical and non-technical clients.
Bilingual (Spanish/English C1).

Benefits

All legal benefits
Life Insurance
Savings fund
Paid Training

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

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