Customer Delivery Executive

Sapiens provides software for insurers worldwide, including property and casualty carriers. Our delivery teams help insurers move to modern cloud platforms and realise measurable business value.

The Customer Delivery Executive is the senior, customer-facing leader who makes sure our insurance customers reach real business value from their Sapiens investment, quickly and to a high standard. You partner with the customer's business and IT organisations as one team, own the business outcome the customer bought, and carry value realisation from Analysis and Design through to validated benefit.

You work with programme directors, project managers, solution architects and functional and technical experts across each engagement, and are based close to your customers, in their region.

Success looks like customers reaching usable business value quickly, value that is evidenced and reconciles with what was sold, reduced customisation against baseline, and AI agents showing a measurable gain against a pre-AI baseline.

Responsibilities

• Own the customer outcome: partner with the customer's business and IT leaders, shape scope, priorities and approach, and turn the value case into measurable benefit milestones reviewed regularly with the customer.
• Act as product owner: own backlog priority, define acceptance, hold the definition of done, and decide whether delivered work meets the customer promise.
• Hold the end-to-end view of the final solution, including functionality, configuration, non-functional quality and evolving SaaS capabilities, with the final say on whether it delivers what the customer bought.
• Shape the deal and carry it into delivery: join solution workshops with the solution architect, name every assumption, and test the delivery realism of scope, approach and effort before commitments are made.
• Advise the customer and Sapiens on P&C market best practice, trends and regulation, and on what an insurance transformation demands beyond technology.
• Keep Delivery, Product and R&D working together so gaps are minimised, decide which gaps become core product, and manage customisation expectations: standard first, never a fork of the core product.
• Orchestrate AI agents in the delivery process, judge their output against the customer outcome, capture a baseline before they are switched on, and report the gain alongside schedule and quality.

Requirements

• Bachelor's or Master's degree in Computer Science, Engineering or a related field, or equivalent experience.
• 10+ years of insurance software implementation and deep knowledge of a core insurance platform and its roadmap (Sapiens core applications are a strong advantage).
• Track record leading enterprise insurance software implementations and SaaS migrations, including legacy-to-SaaS moves, cloud-native practices and programmes across multiple regions.
• Proven track record of building and scaling AI agent usage in customer-facing environments, such as AI-assisted coding, automated unit testing, documentation and release agents.
• Experience building value cases, benefit-realisation plans or outcome-measurement frameworks that connect delivery milestones to business results.
• PMP, PgMP, SAFe or an equivalent programme certification, and CSPO, SAFe POPM or an equivalent product-ownership credential.
• Executive-level communication and influencing skills, with proven ability to manage executive escalations and multi-stakeholder conflicts without damaging the customer relationship.
• Strong people leadership, including building high-performing teams and mentoring senior technical leaders, and first-hand understanding of delivery from the vendor side.