Family Advocate - Case Manager

Family Advocate - Case Manager

STEP, Inc. · Williamsport, United States · Full-time · Posted 2026-11-12

Salary: From USD 19

Workplace: on_site

Department: Family Advocacy

Description

Join a mission-driven team dedicated to helping children and families build brighter futures. As a Family Advocate, you'll have the opportunity to make a meaningful difference by supporting families as they navigate challenges, celebrate successes, and achieve their goals. Through relationship-building, advocacy, and community collaboration, you'll help create connections that foster resilience, independence, and lifelong success for children and their families.

Lycoming-Clinton Counties Commission for Community Action (STEP), Inc. has been serving the community for 60 years! As part of the Community Action Network, STEP has a long history of providing programs to support needs identified through its Community Assessment. Being a part of STEP, makes you part of something much bigger.

Job Summary
The Family Advocate will provide high-quality support in the areas of health, mental health, nutrition, parent engagement, and social services to Head Start infants, toddlers, and preschool children and their families as well as to pregnant women and their families. The Family Advocate will comply with the Head Start Performance Standards, the Head Start Act, and other applicable regulations. They also build partnerships with families to assist them in identifying their own goals, strengths, needed services, and support systems and by developing strategies and timetables for achieving their own goals. Responsible for eligibility, recruitment, selection, enrollment, and attendance.

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To view the full job description, please click the link or copy and paste the full web address into your browser:

https://www.stepcorp.org/file_download/01f391a6-5400-4377-873d-660d6a8db5bf

PAY RATE: $19.59 per hour

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Requirements

• Bachelor’s Degree in Human Services, Adult Education, Family Services, Early Childhood Education or other related field OR a bachelor's degree in an unrelated field and willingness to obtain Family Services Credential or Certificate within eighteen months of hire;

• Minimum of one year of experience working with adults; and,

• Minimum of one year of experience collecting, organizing, recording, and processing information.

General Requirements

• Valid driver's license and reliable transportation with appropriate insurance coverage available daily.
• Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, National Sex Offender Registry check prior to hire; and Motor Vehicle Record check.
• Proficiency with the Microsoft Office Suite, including Microsoft Word, Excel, Access, and Power Point.
• Mandated Reporters of Child Abuse training completed within 30 days of hire.

Benefits

STEP, Inc. offers a generous benefits package:

✔ Flexible health insurance options to fit YOUR needs

✔ Agency-paid dental, vision, and life insurance

✔ 403(b) retirement savings with generous employer match

✔ Flexible Spending Account (FSA) and Dependent Care Account (DCA) options

✔ Short- and long-term disability insurance

✔ Paid Time Off (PTO) and Long-Term Sick Leave

✔ Paid holidays

✔ Optional flexible benefits

Apply

Apply at STEP, Inc.

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