Business Analyst - Center of Excellence

JOB SUMMARY:

POSITION RESPONSIBILITIES:

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible. 
• Support documentation of intake models, lifecycle standards, role definitions, responsibility matrices, and governance requirements under the direction of CoE role owners. 
• Prepare and consolidate recurring portfolio reporting inputs, confirming that initiative updates, health statuses, milestones, and risks are submitted, complete, and consistent with reporting standards. 
• Support intake and approval workflows by validating request records, tracking items through approval stages, monitoring aging, and following up with requestors on missing information. 
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction. 
• Execute data cleanup and standardization across portfolio trackers and reporting sources, including field hygiene, naming conventions, date and status integrity, and resolution of duplicate or stale records. 
• Assemble governance materials, analysis, and supporting documents for leadership forums, including portfolio review packs and stage-gate review packages. 
• Support requirements gathering and documentation for CoE process, reporting, and tool-related needs, translating stakeholder requests into clear requirements, acceptance criteria, and process flows. 
• Build and maintain process flows, swim lanes, and workflow diagrams that document how governance processes operate end to end. 
• Assist with configuration and maintenance updates to intake forms, workflows, automations, and governance-support tools in partnership with tool administrators. 
• Maintain reference materials, standards documentation, process guides, training materials, and quick-reference job aids used across GTO. 
• Track adherence to governance standards across the portfolio, flagging missing artifacts, incomplete stage-gate deliverables, and overdue updates for follow-up by CoE role owners. 
• Support onboarding of project managers, program managers, and business partners to CoE standards, tools, and templates by preparing walkthrough materials and answering routine process questions. 
• Capture feedback on CoE processes and templates from delivery teams, and recommend refinements that reduce administrative effort while preserving governance intent. 
• Maintain trackers, action logs, and meeting documentation for CoE workstreams, and follow assigned action items through to closure. 
• Perform ad hoc analysis on portfolio data, including initiative counts, cycle times, gate durations, and spend or resource views, to answer questions from CoE and portfolio leadership. 

QUALIFICATIONS:

• Bachelor's Degree.

• Related field of study.
• Business Administration, Marketing, Engineering, Architecture, Management Information Systems or related field of study or any equivalent combination of experience and skills..

EXPERIENCE:

• 3+ years of experience in business analysis, PMO support, governance support, process documentation, or portfolio coordination. 
• Experience supporting a PMO, CoE, governance, or portfolio-management function within a matrixed organization. 
• Hands-on experience with Smartsheet, JIRA, Clarity, Power BI, or similar portfolio and reporting platforms. 
• Experience producing process documentation, governance artifacts, templates, and portfolio-reporting outputs reviewed by senior stakeholders. 
• Experience validating data across multiple systems and reconciling reporting discrepancies to source records. 
• Experience supporting recurring governance or reporting cycles with fixed deadlines, such as weekly status reporting, monthly portfolio reviews, or stage-gate reviews. 
• Familiarity with stage-gate lifecycle models, intake and prioritization processes, and Agile and Waterfall delivery frameworks. 
• Experience in technology organizations or enterprise transformation efforts. 

COMPETENCIES & SKILLS:

• Strong documentation, analytical, and organizational skills, with the ability to produce clear, publication-ready artifacts with minimal rework. 
• Ability to create process flows, templates, business requirements, and reporting-support artifacts that are usable by non-technical audiences. 
• Working proficiency with spreadsheet and reporting tools, including formulas, filters, and views, sufficient to validate and reshape portfolio data independently. 
• Strong attention to detail and follow-through, including on items requiring repeated stakeholder follow-up. 
• Strong written and verbal communication skills, with the ability to summarize findings clearly for senior audiences. 
• Ability to support multiple CoE role owners and switch context across process, framework, reporting, and governance topics. 
• Ability to work to fixed reporting deadlines, manage competing requests, and escalate trade-offs early. 
• Discretion in handling confidential portfolio, financial, and organizational information. 
• Curiosity and willingness to learn portfolio-management tools and governance practices, and to adopt new tooling as the CoE evolves.