AI Transformation & Process Excellence Manager
Accenture
AI Transformation & Process Excellence Manager
Accenture
Advises businesses and runs their technology
You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation.
You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.
THE WORK
Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.
#LI-DNI
EDUCATION
Bachelor's Degree or equivalent
BASIC (REQUIRED) QUALIFICATION
Experience in process excellence, process redesign, or management consulting
Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
Proven track record building benchmarking analyses and change-impact assessments
Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
Previously been integrating AI and automating business process design
Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality
PREFERRED QUALIFICATION
Understands AI strategy, ecosystem choices and how AI can transform business processes
Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
Familiarity with process mining or digital twin approaches for process validation
Experience contributing to business development, proposals, or RFP responses
Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
Experience contributing to business development, proposals, or RFP responses
Applied knowledge of AI Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
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