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Ikano Retail

Retail and consumer solutions provider

Customer Order & Administration Specialist

BookkeepingConfirmed live in the last 24 hours
Full-timeJaltenco, MexicoNo salary listedIn-person

About the Job

Requirements

  • Attention to detail and accuracy.
  • Basic knowledge of accounting and finance.
  • Ability to use accounting systems and Microsoft Office tools, especially Excel.
  • Organization and management of documents.
  • Communication and customer service skills.
  • Ability to work to established deadlines and manage multiple tasks simultaneously.
  • Understanding of IKEA's business, customer needs, and relevant key performance indicators.
  • Knowledge of IKEA processes, supply chain, warehouse operations, and service business.
  • Understanding of customer and coworker needs, demands, and expectations in the market.
  • Knowledge of stakeholder management and the ability to identify and involve relevant parties in projects, processes, or situations.
  • Knowledge of systems, solutions, computing tools, calculation methods, and analysis relevant to the function.

Responsibilities

  • Maintain and update financial records, including ledgers, journals, accounts payable, and accounts receivable, ensuring accuracy and compliance with company policies and regulations.
  • Enter financial information accurately into accounting systems and spreadsheets.
  • Support the preparation, verification, and processing of invoices.
  • Ensure invoices and accounts are received and paid accurately and on time; prepare and process expense reports with appropriate documentation and approvals; ensure general ledger account accuracy and timely recording of accruals.
  • Perform daily sales reconciliations and statement recording, and support bank and other periodic reconciliations.
  • Maintain current, organized, and accessible financial records and files.
  • Communicate with suppliers, customers, and internal departments to resolve account discrepancies and issues.
  • Support monthly and annual closing processes, ensure compliance with company policies and procedures, and collaborate on internal and external audits as needed.
  • Manage administrative purchases for the store, provide administrative support as needed, and collaborate on assigned special projects.
  • Ensure customers receive products at the requested delivery address, within the agreed timeframe and quality, and at the lowest possible cost.
  • Configure the market for customer order flows from fulfillment units to customers.
  • Maintain a high level of accuracy through correct and appropriate administration.
  • Lead the central warehouse accuracy agenda with a right-first-time approach.
  • Deliver on customer promises and demands.
  • Control and maintain assortment configuration and order allocation.
  • Monitor order flow and ensure high-quality information flow to stakeholders.
  • Apply IKEA's vision, values, and culture in the work.
  • Lead the business through people.
  • Analyze business opportunities from customer, strategic, tactical, and operational perspectives, and address challenging situations constructively.
  • Prioritize customers and consider customer impact when making decisions.

Desired Qualifications

  • Motivation by IKEA's vision, business idea, and human resources idea.
  • Interest in people's home life and IKEA's product range.
  • Interest in developing people and talent.
  • Passion for logistics and working in a dynamic, changing retail environment.
  • Motivation to achieve goals through people.
  • Contribute ideas and improvements to daily work.
  • Enjoy working in a team toward shared goals.
  • Maintain work-life balance in the current role.

About the Company

Ikano Retail

Retail and consumer solutions provider

Ikano Retail is part of Ikano Group, an international company network with about 8,000 employees across 11 countries. It operates in real estate, production, insurance, data analytics and retail, and focuses on making everyday life easier by providing relevant, affordable, and sustainable solutions built on fair terms. The company works by developing and delivering services and products across its diverse businesses to meet people’s needs and simplify their lives. What sets Ikano apart from competitors is its family-owned heritage (owned by the Kamprad family) and its broad, multi-sector approach that ties real estate, manufacturing, finance, data analytics and retail together under a shared mission, aiming for long-term sustainability rather than a single-product focus. Ikano’s goal is to create possibilities for better living for many people through collaboration and fair, affordable, sustainable solutions.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Luxembourg
Founded
1988

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