Product Specialist - Reverse Logistics

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.  At Staples, we inspire people to work smarter, learn more and grow every day.  We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

Under the direction of the Supervisor: Reverse Logistics eCommerce this role will be responsible for the repairing, grading and listing of select merchandise through our online eCommerce platforms. Each day will be fast-paced, challenging, rewarding and meaningful.

Specifically, you will:

• Repair, test, clean and refurbish a wide range of technology items (laptops, desktop computers, digital cameras, GPS’s, console gaming etc.) for sale on various online marketplaces.
• Use custom software and third-party auction management software, log items and prepare item descriptions for listing on eBay or other eComm platforms, taking product photographs as required. The Product Specialist is responsible for the creation of all listings to be published.
• With guidance from the Supervisor, prioritize items and business needs for the day and week.
• Ensure the integrity of the binning system and inventory controls by properly binning all items at various stages of the testing to listing process.
• Investigate any returned product for signs of fraud and report immediately to the Supervisor.
• Ensure the safety of all associates by following proper disposal of damaged batteries.
• Research all products for average selling price on various online platforms to make recommendations for selling prices on our own product considering the grade of the item.
• The OMS is accurately and completely filled out for every item, if OMS needs to be adjusted to allow for more or less product information they let the supervisor know immediately.
• Communicate any items under warranty that require repairs right away to the Supervisor before the warranty period expires.

Qualifications:

Some of what you need

• A minimum of 1-2 years of technical experience fixing issues on computers is required
• Post Secondary degree in applicable field or related work experience
• Previous selling experience online is an asset
• Staples experience as a Resident Tech or Technology Consultant is preferred
• Prior retail experience is an asset
• Must have a good understanding of the eCommerce concept
• Must be adaptable to the consistent evolution of eCommerce and willing to adapt. 
• Strong technical skills including how to assemble, disassemble, diagnose, and repair issues on desktop and laptop computers.
• Strong PC skills within a MS Office environment (Word, Excel and Access)
• Curious
• Approachable
• Passionate
• Problem solver

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

Additional Information

• Warehouse environment

May be required to work alternate shifts i.e. evenings and weekends