Dealership Success Manager

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named to The Globe and Mail’s list of Canada’s Top Growing Companies for six consecutive years and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Altos Ventures, BMO Capital Partners, Canaan, Real Ventures, and others. To learn more, visit clutch.ca.

About the role:

We’re looking for a driven and relationship-focused Dealership Success Manager to support and grow Clutch’s wholesale portfolio. In this role, you’ll own a Portfolio of Accounts and be responsible for building strong client relationships, driving repeat sales, and expanding your portfolio through new account acquisition.

You’ll play a key role in revenue growth by understanding your clients’ businesses, identifying opportunities, and executing consistent outreach across multiple channels.

What you’ll do: 

• Own the performance and growth of your portfolio of wholesale accounts – build strong relationships and actively leverage them to drive sales, increase bid activity, and maximize account value
• Source and onboard new dealer accounts - expand your portfolio by identifying, prospecting, and converting new business opportunities
• Drive account activity and auction participation (Eblock, Openlane etc.) across your portfolio by proactively generating demand, securing autobids, and increasing bid activity
• Engage accounts in meaningful, sales-focused conversations – discuss specific inventory, match vehicles to account needs, and actively push for bids and autobids
• Execute the full auction cycle – build demand ahead of auctions, actively drive participation from accounts during auctions to increase bidding activity, and follow up post-auction to gather feedback and maintain momentum
• Maintain consistent portfolio coverage – actively manage your accounts, prioritize outreach based on opportunity, re-engage inactive dealers, and ensure consistent contact across your portfolio 
• Operate with speed and urgency – address dealer issues, including arbitrations and post-sale concerns, while maintaining momentum on sales and account activity
• Maintain high daily outreach activity – consistently connect with accounts to meet defined KPIs and drive portfolio performance 
• Track performance and activity – use tools like HubSpot to manage your pipeline, document activity, and monitor results

What we’re looking for: 

• Strong sales and relationship-building skills, with a track record of driving measurable results
• Comfortable operating in a fast-paced, high-pressure, and KPI-driven environment with clear expectations and accountability
• Highly motivated and driven by targets, KPIs, and daily activity – able to maintain consistent outreach and engagement across a large portfolio
• Strong communicator who can lead effective, sales-focused conversations – able to discuss specific inventory, handle objections, and drive bids and autobids
• Ability to operate with speed and urgency – quickly address account needs, resolve issues, and move seamlessly between customer support and sales
• Organized and detail-oriented - able to manage a high volume of accounts, track activity, and maintain consistent follow-up
• Positive, coachable attitude with a willingness to learn, adapt quickly, and take feedback
• Self-starter who takes ownership of their performance and follows through consistently 
• A valid OMVIC license is required, or you must be willing to obtain one within the first month of employment.
• Must be comfortable working 100% on-site at our Mississauga facility

It’d be great if you have:

• Experience using dealership management systems or wholesale marketplaces
• Familiarity with vehicle auction processes

Why you’ll love it at Clutch: 

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• Wage: OTE $96,000-$106,000 (base salary including sales incentive plan)
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected].