Reservation Billing Associate

Job Description

 Driven to be the Best  

People. Performance. Purpose.  

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. 

The Reservations Billing Associate is responsible for all data entry/billing processes & reconciliation for the organization. Performs updates on the billing systems used to ensure accuracy and timely billing. Works with the organization’s Collections function to assist in resolving issues with past due accounts. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.

What You’ll Do: 

Ensures the timely and accurate processing of all data entry, reservation billing, reconciliation, licensee billing, and other billing and payment related transactions.

Tracks billing system updates that reflect changing rates, billing errors, specialized billing accounts, and other billing reports.

Monitors to ensure accuracy and timely processing for management of all data for all periodic billing and payment reports.

Works with the organization’s Collections to resolve past due payments on accounts.

Provides billing and payment support for special requests and projects.

Process documentation to support any incoming dispute items. Investigate and resolve incoming inquiries from agencies and sales. Accurately respond in a timely manner in accordance with each of the policies for all items. Defend each dispute or establish receivable for collections action. Responsible for all adjustments and credit card payments. Keep abreast of changing reservation billing rules and regulations.

Reconcile Reservation Billing Aging daily. Update daily Excel spreadsheets. Log into Amp, GSA Portal or necessary banking sites as needed. Ensure communication is daily & remains constant through the month with the agencies you are assigned.

Review open receivable report (1112) by month end. Prepare various addbill reports to track unpaid days for open receivables. Responsible for uncollected receivable balances and perform chargeback entries to locations as needed. Other month-end duties to manage all accounts to maintain payments are received within 60 days of closed rentals.

Responsible for maintaining a professional and courteous relationship with internal and external customers.

Equipment: PC, calculator, high Excel knowledge.

Money: Responsible for accounting entries debits/credits

Customer Contacts- Collection items / customer payments/LAC American Customers

Perks You’ll Get: 

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skillsEmployee discounts, including discounted prices on the purchase of Avis/Budget carsAccess to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What We’re Looking For: 

• Equivalent Education Level Required: High School Dipolma.
• Experience Required: 5+ years customer service and accounting experience; strong bookkeeping/accounting skills, as well as good verbal and communication skills.
• Must have strong customer service skills. Must be PC literate (EXCEL)

The hourly starting salary for this position is $20.53 hourly. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.   

This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Who We Are: 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. 

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. 

Virginia BeachVirginiaUnited States of America