About the Team

The Analytics team is looking for a leader to spearhead Consumer Growth within the Analytics team. This role is important for DoorDash to continue to drive improvements for our active users and will have a direct impact on DoorDash’s growth in the United States, Canada, and Australia. You will lead a team of 16 individuals and work cross-functionally with strategy and operations, product management, analytics, and senior leadership to drive our business forward.

About the Role

As the Director of Consumer Growth Analytics, you’ll use your quantitative background to lead other data scientists and dive into large datasets to guide decision-making. We solve many exciting challenges including login and new user experience, customer acquisition, customer activation and retention and experimentation. If you have a growth mindset and enjoy building teams to test & learn how to optimize consumer growth, we’re looking for someone like you!

You’re excited about this opportunity because you will…

• Lead a team that creates quantitative analysis to provide insights that help the business and product leaders improve performance, customer quality & user experience
• Define strategies to improve both customer growth and retention 
• Build full-cycle analytics experiments, reports, and dashboards using SQL, R, Python, or other scripting and statistical tools
• Create company projects by identifying essential metrics and building executive-facing dashboards to track progress
• Work with our Product & Operations teams to drive consumer growth
• Present in meetings and business reviews with our executive team and founders
• Build a world-class team that includes hiring new leaders and mentoring junior analysts on how to use more advanced methods

We’re excited about you because you have…

• An advanced degree (Master’s or Ph.D. preferred) in Math, Data Science, Statistics, Economics, Computer Science, or a similar domain
• 10+ years of experience in data analytics, consulting, or related quantitative role
• Experience working with user segmentation, cohort analyses, measurement and experimentation, online purchase funnel optimization, time series analyses, regression models, etc
• Expertise in Analytics tools, ETL, A/B Testing, and statistical analysis (e.g. hypothesis testing, experimentation, regressions) with statistical packages, such as Matlab, R, SAS or Python
• Proficiency in one or more analytics and visualization tools (e.g. Sigma, Mode, Tableau)
• Experience with Consumer-facing apps and/or websites
• The insight to take ambiguous problems and solve them in a structured, hypothesis-driven, data-supported way
• The determination to initiate and lead projects

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below.  Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.  For roles that are available to be filled remotely, base salary is localized according to employee work location.  Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.