MyMichigan Health

Boutique insurance agency for employee benefits

Patient Services Assistant

Clinical Support & Patient AdministrationPosted on Nov 9

Full-timeMidland, MI, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
Basic knowledge of medical terminology obtained through a formal course or one year of experience working in a health care setting.
General clerical skills and the ability to operate standard office equipment, including computer knowledge of Microsoft Office, Excel, Word, and Adobe.
Ability to communicate effectively in person and by telephone.
Understanding that the outpatient care setting and the Patient Service Specialist role are patient-centric.
Ability to adapt to a fluid and changing environment and maintain a flexible, willing attitude as patient needs change daily.
Competency in Microsoft Windows and willingness to participate in further learning opportunities offered by MyMichigan Health.
Ability to wear personal protective equipment that includes latex materials or an appropriate substitute if required for the position.
Ability to move freely about the facility, with or without an assistive device, and perform the functions outlined in the job description.
Vision and hearing adequate for the role, with or without assistive devices.
Ability to sit, stand, and walk for long periods, with frequent postural changes such as stooping, kneeling, or crouching as needed.
Ability to follow bloodborne pathogen and tuberculosis testing requirements.
Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, stay awake, and get along with others.
Dexterity for handling, reaching, grasping, fingering, and feeling, including repeated movements on a regular to frequent basis.
Ability to meet the physical demands of the role: occasionally lift or carry 21–50 pounds; frequently handle 20 pounds and/or walk, stand, or push/pull arm or leg controls; and constantly handle 10 pounds.

Responsibilities

Serve as the initial point of contact for customers entering the clinic and provide customer service.
Assist clinical staff with transporting and lifting patients, billing, scheduling, filing, word processing, document production, patient registration, and other general duties as requested.
Perform patient registration, including insurance verification, pre-certification, and obtaining signatures and authorizations for billing and release of medical information according to established procedures.
Obtain a signed Advance Beneficiary Notice of Noncoverage when services are not covered before patient treatment.
Maintain the clinic's daily schedule in coordination with nursing staff, considering staffing needs and availability, patient acuity, and physician treatment orders, and coordinate with other departments and institutions on behalf of physicians and patients.
Contact patients independently to schedule appointments and provide consistent, positive customer service in person and by telephone.
Perform office operations, including filing charts, typing and clerical duties, and obtaining or transferring patient information.
Compile and release data for statistical reports and monitor incomplete records according to Medical Staff bylaws and Medical Center records policies.
Complete charge posting for patient encounters and assist with the auditing process.
Participate in performance improvement activities.
Maintain compliance with state and Joint Commission requirements for radiation safety and protection of patients and staff.
Attend scheduled in-services to review policies, procedures, and safety measures.
Operate a computer using Microsoft Office applications such as Word and Excel, and Adobe.
Perform other duties as assigned.

Desired Qualifications

A minimum of six months of experience in a health care facility is preferred.

Summary

The Patient Services Assistant in the clinic is the initial point of contact for all customers entering the facility and therefore exceptional customer service skills are required. The Patient Services Assistant must also be to assist the clinical staff with transporting/lifting of patients, billing, scheduling patients, filing, word processing, production of documents, registration of patients and other general duties as requested.

Responsibilities

(35%)* Performs patient registration responsibilities, including insurance verification, pre?certification and obtaining necessary signatures and authorizations for billing and release of medical information according to established procedure. Obtains signed Advance Beneficiary Notice of Noncoverage (ABN) when services are not covered prior to patient's treatments.

(35%)* Maintains daily schedule for the Clinic through coordination and communication with the nursing staff, in regards to staff needs and availability, patient acuity, and physician orders for treatment; as well as coordination with other departments and institutions on behalf of physicians and patients. Independently contacts patients for scheduling appointments. Provides consistent positive high level of customer service in person and on the phone.

(30%)* Performs all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data.

OTHER DUTIES AND RESPONSIBILITIES:

Acts independently; consistently exercises discretion and judgment in performing work, which is predominantly intellectual and varied in nature.

Assists in compiling and releasing data for statistical reports. Monitors incomplete records according to Medical Staff bylaws and the Medical Center's Records policies.

Complete charge posting for patient encounters and assists in the auditing process with the assistant of the staff.

Participates in performance improvement activities. Maintains compliance with State and Joint Commission requirements in regard to radiation safety and protection for patients and staff.

Attends scheduled in-services to review policy/procedure and safety measures.

Effectively operates a computer using MS Office applications such as Word, Excel, and Adobe, etc.

Other duties as assigned.

Certifications and Licensures

N/A

Required Education

High school diploma or GED is required

Other Information

EXPERIENCE, TRAINING AND SKILLS:

Basic knowledge of medical terminology as obtained through a formal course or one years experience working in the health care setting.

Must possess general clerical skills and ability to operate standard office equipment, including computer knowledge, i.e. MS Office, Excel, Word, Adobe, etc.

Demonstrate the ability to effectively communicate with others in person and on the telephone.

Must have understanding that this outpatient care setting and the role of Patient Service Specialist will be patient centric.

Must possess the ability to adapt and adjust to a fluid and changing environment and be able to maintain a flexible and willing attitude to work within changing patient needs on a daily basis.

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

A minimum of six months experience in a health care facility is preferred.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Medium. Must be able to occasionally (0-33% of the workday) lift or carry 21-50 lbs., frequently 34-66% of the workday 20 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% or the workday) 10 lbs.

About the Company

MyMichigan Health

Boutique insurance agency for employee benefits

MyMichigan Health is a boutique insurance agency that plans employee benefits for entrepreneurs and small to mid-sized businesses, representing over 100 national carriers. It researches market options to match employers with a mix of health, life, dental, and vision plans at lower premiums, delivered through a co-branded Employee Benefit Portal. It stands out with a large carrier network, tailored market research for SMBs, and a portal that simplifies enrollment and benefits administration. Its goal is to provide affordable, comprehensive employee benefits that fit the needs of small and medium-sized businesses while making enrollment easy.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Troy, MI
Founded: Not listed

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